For more than one hundred years, when families in the North Country need care, they choose Claxton-Hepburn Medical Center in Ogdensburg. We were founded on, and remain dedicated to, a simple idea: you shouldn’t have to travel far from home to receive outstanding, compassionate medical treatment. While we offer the advanced technology and specialist expertise of a major hospital, we deliver it with the personal touch and neighborly warmth that define our region. Managing diabetes, recovering from surgery, or celebrating the arrival of a new family member—our team is committed to providing care that meets the highest standards, right here where you belong.
The Belief That Drives Us
At our core, we believe that quality healthcare is fundamental. Our purpose is to ensure that where you live in Northern New York doesn’t limit the care you can access. We strive every day to make expert medical services attainable and affordable for our community, guided by transparency, genuine compassion, and a collaborative spirit that puts your well-being first.
An Environment Designed for Healing
We understand that the place where you receive care impacts your recovery. Our Ogdensburg campus is intentionally designed to be a place of comfort and safety. It’s equipped with leading-edge diagnostic tools, such as high-resolution MRI and CT scanners, contemporary operating theatres, and specialized intensive care units. Our 24-hour emergency department, in-house pharmacy, and dedicated ambulance service mean comprehensive support is always close at hand.
Full-Spectrum Care, Close to Home
One of the greatest benefits of a regional medical center is having a wide array of specialists collaborating under one roof. At Claxton-Hepburn, our experts across numerous fields work in concert to provide seamless care, including:
- Cardiology & Vascular Surgery: Managing heart health from prevention and diagnosis to intervention and complex surgery.
- Orthopedics & Rehabilitation: Treating injuries, joint conditions, and performing replacements with a focus on returning you to an active life.
- Family-Centered Care: Supporting women through all phases of motherhood and providing specialized medical attention for infants and children.
- Brain & Spine Health: Addressing conditions of the nervous system with advanced diagnostic and treatment options.
- Oncology Services: Delivering comprehensive cancer care that blends modern treatment protocols with dedicated patient support.
- General & Advanced Surgery: Offering both traditional and minimally invasive surgical solutions.
- Essential Specialties: Expert care in areas like Gastroenterology, Dermatology, and ENT, ensuring holistic health management.
This coordinated approach means your doctors communicate directly, building a unified strategy for your health.
Meet Your Healthcare Neighbors
The true strength of our hospital isn’t just in our machines, but in our people. Our physicians are highly trained, many having practiced at renowned institutions, yet they’ve chosen to build their lives and careers here, serving this community. They lead a team of nurses, therapists, and support staff who believe exceptional care is measured in both clinical excellence and personal kindness. You’ll find a team here that listens intently, explains things in terms you understand, and truly partners with you in your care.
Smart Technology, Human Touch
We selectively adopt medical technology that genuinely improves the patient experience. This includes robotic surgical systems that allow for precision and faster healing, secure telehealth services for accessible follow-up consultations, and a connected electronic medical record system so every member of your care team is informed and coordinated.
Supporting You Through the Entire Journey
Your health involves more than a diagnosis. We focus on caring for you as an individual, which means clear conversations, respectful interactions, and providing resources that address your practical and emotional needs. From wellness education and preventive screenings to outpatient navigation and family support, we’re with you for the duration.
Our Commitment, Independently Verified
Claxton-Hepburn Medical Center is accredited by The Joint Commission. This important seal of approval is earned through a rigorous, voluntary review process and demonstrates our ongoing dedication to meeting the highest national standards for safety and quality in healthcare delivery.
Clear Guidance on Costs and Coverage
We believe financial clarity is part of good care. Our patient advocates and financial counselors are available to help you navigate insurance details, explain billing, and explore assistance programs. We maintain relationships with a broad array of insurance carriers to help manage the financial aspects of your treatment.
We Are Part of This Community
Our commitment reaches beyond our hospital campus. We are actively engaged in the health of Northern New York through partnerships, free health screening events in local towns, educational workshops, and outreach programs. Investing in the vitality of our region is central to who we are.
Growing the Next Generation of Healers
As a teaching hospital, we have a role in shaping the future of medicine. By training new physicians and healthcare staff, participating in clinical studies, and pursuing ongoing education for our team, we help ensure that progressive, knowledgeable care remains a constant for our community.
Hear From Our Patients
“I was nervous about my hip surgery, but my surgeon and the rehab team at Claxton-Hepburn were incredible. They prepared me for what to expect and cheered me on through recovery. I’m walking my dog miles again.” – Margaret T.
“A heart attack brought me to their ER in the middle of the night. The speed, skill, and compassion of every person I encountered was astounding. This team truly gave me a second chance.” – Robert S.
“We had our first baby at Claxton-Hepburn. The nurses and doctors made us feel so secure and cared for. It was a beautiful, positive start to our family’s story.” – Jennifer L.
Getting Started with Your Care
Beginning is straightforward. Contact us in whatever manner is most convenient for you.
Claxton-Hepburn Medical Center
214 King St, Ogdensburg, NY 13669
Phone: (315) 713-XXXX
Website: www.claxtonhepburn.org
You can book appointments online through our website, via your personal patient portal, or by speaking directly with our scheduling team.
Questions Patients Often Ask
Is there always a doctor in the Emergency Department?
Yes. Our Emergency Department is staffed with board-certified emergency physicians and specialized nurses 24/7, every single day.
How can I make an appointment with a specialist?
The simplest ways are to use the “Book an Appointment” feature on our website or call our main number for assistance.
Do you have specialists here, or will I need to travel?
We have a robust team of specialists practicing right here in Ogdensburg. You can find a complete list of our services and providers in the “Doctors & Services” section of our site.
Why is Joint Commission accreditation important?
It signifies that our hospital consistently meets demanding performance standards focused on your safety and care quality, as evaluated by an independent, non-profit organization.
Do you accept my insurance plan?
We are in-network with most major insurance providers. For specific questions about your plan, our billing specialists are happy to provide verification and guidance.
Can I have a video visit with my doctor?
Yes. We offer secure telehealth appointments for many types of follow-up visits and consultations, allowing you to connect from home.
What kind of care can I expect during pregnancy and delivery?
We provide comprehensive maternity care, including prenatal classes, delivery, postpartum support, and a Special Care Nursery staffed by neonatal experts.