For generations, families in and around Utica have turned to Faxton St. Luke’s Healthcare. We’re a cornerstone of this community, not just a hospital. Our mission is straightforward: to provide exceptional, compassionate care that puts your well-being at the center of everything we do. Located right here in New York, we’re committed to making advanced medicine accessible and to guiding you toward better health at every stage of life.
What Guides Us
Our care is built on a simple, powerful foundation:
- Compassion in Action: We listen first. Our team is dedicated to understanding your needs and treating you with the respect and empathy you deserve.
- Uncompromising Excellence: We hold ourselves to the highest standards in medical safety, treatment, and outcomes.
- Working Together for You: Your care is a team effort. Our specialists collaborate closely to create a unified, personalized plan.
- Trust and Transparency: We believe in honest, clear communication every step of the way.
- Looking Forward: We continuously integrate proven, innovative technology and techniques to offer you the most effective care available.
Care Designed for Comfort and Healing
We’ve created an environment that supports your recovery. Our facilities in Utica are modern, clean, and thoughtfully designed with your safety and comfort in mind. Key features include:
- Advanced intensive and critical care units with sophisticated monitoring.
- Modern operating suites for a wide range of surgical procedures.
- A full-service diagnostic department with MRI, CT scan, digital X-ray, and laboratory services.
- A 24/7 emergency department, in-house pharmacy, and ambulance services for whenever you need us.
Comprehensive Specialties, Coordinated Care
Whatever your health need, our network of specialists works together seamlessly. Key departments include:
- Heart & Vascular Care: From prevention and diagnosis to complex cardiothoracic surgery.
- Brain & Spine Health: Expert neurology and neurosurgery for conditions affecting the nervous system.
- Orthopedics & Joint Care: Advanced treatment for bone, joint, and muscle injuries, including robotic-assisted joint replacement.
- Women’s Health: Full-spectrum gynecology and obstetrics, supporting women through all phases of life.
- Children’s Health: Specialized pediatrics and a Level III Neonatal ICU (NICU) for our youngest patients.
- Cancer Care: Integrated oncology services, combining medical, radiation, and surgical expertise.
- Emergency & Critical Care: Round-the-clock readiness for any medical situation.
- Additional Specialties: Including gastroenterology, ENT, ophthalmology, dermatology, and dental care.
The People Who Make It Possible
Our greatest strength is our team. You’ll be cared for by board-certified physicians, skilled surgeons, compassionate nurses, and dedicated support staff. Many of our doctors are leaders in their fields, bringing world-class expertise right to your community. They are supported by a staff deeply committed to our patient-first philosophy.
Technology That Serves You
We invest in technology that makes care safer, more precise, and more convenient for you:
- Robotic-Assisted Surgery: For certain procedures, enabling minimally invasive techniques that can promote quicker recovery.
- Advanced Diagnostic Tools: Including AI-enhanced imaging that aids physicians in early and accurate detection.
- Telehealth Services: Secure virtual visits for follow-ups and non-urgent consultations from your home.
- Integrated Health Records: A secure digital system that allows your care team to coordinate your treatment effectively.
Support for Your Whole Health Journey
We care for you as a person, not just a patient. Our support extends beyond medical treatment to include:
- Personalized wellness and preventive health screenings.
- Efficient outpatient and inpatient services.
- Programs that address emotional and mental well-being.
- A clear process for sharing your feedback, which we use to continually improve.
A Recognized Standard of Excellence
Faxton St. Luke’s Healthcare is accredited by The Joint Commission, a nationally recognized symbol of quality and safety. We are proud to have earned various awards for clinical excellence and patient satisfaction, reflecting our ongoing commitment to our community.
Simplifying Your Access to Care
We work to make healthcare manageable. Our financial counselors can help you navigate your options, and we work with a wide range of insurance providers to facilitate cashless treatment where possible. We are committed to billing transparency and offer assistance programs for those in need.
Connected to Our Community
Our commitment reaches beyond our walls. We actively participate in community health through free screening camps, health education workshops, and partnerships with local organizations, aiming to build a healthier region for everyone.
Your Health, Our Planet
We believe in responsible care for our environment. Our sustainability initiatives include solar power, comprehensive recycling and waste management, and water conservation efforts across our campus.
Stories from Our Patients
“The cardiac team gave me back my life after surgery. The skill was remarkable, but it was the kindness that felt like being with family.” – Robert D.
“My double knee replacement recovery was smoother than I ever imagined, thanks to the skilled orthopedic team and advanced technology.” – Margaret T.
“For everything from emergencies to pediatric check-ups, this is our family’s trusted healthcare home.” – The Johnson Family
We’re Here When You Need Us
Getting the care you need is simple. Reach out to us today.
- Phone: +1 (212) 555-1234
- Email: info@faxtonstlukes.com
- Website: www.faxtonstlukes.com
- Address: Utica, New York, USA
You can also schedule an appointment easily through our website.
Common Questions
What are your visiting hours?
General hours are 8 AM to 8 PM. Hours for specific units like the ICU may vary, so we recommend checking with our front desk for details.
How do I book an appointment online?
Use the “Schedule an Appointment” feature on our website’s homepage for a quick and secure booking.
Do you have 24/7 emergency care?
Yes. Our emergency department is fully staffed and equipped to handle any medical situation, day or night.
What specialties do you offer?
We provide over 20 specialties, including Cardiology, Orthopedics, Neurology, Cancer Care, Pediatrics, and Women’s Health.
Are you accredited by The Joint Commission?
Yes. We maintain full accreditation, which reflects our consistent commitment to meeting rigorous national standards for safety and quality.
Which insurance plans do you accept?
We work with most major insurance providers. A current list is available on our website, or you can call our billing office for assistance.
Is there an in-house pharmacy?
Yes. We have a full-service pharmacy located on-site for your convenience.
Do you offer maternity and newborn care?
Yes. We provide complete obstetric services and have a Level III NICU to care for premature and critically ill newborns.
Do you offer telehealth appointments?
Yes. We provide secure telemedicine consultations for many follow-up and non-emergency needs.
How can I join your team?
We welcome passionate individuals. Please visit the “Careers” section of our website to explore current opportunities.
At Faxton St. Luke’s Healthcare, we combine leading-edge medicine with genuine human connection. We are here to be your partner in health, today and for the future. Trust us with your care, and feel the difference that expertise, compassion, and innovation can make.