For over four decades, Highland Hospital has been a name Rochester families trust. Not because we have the most advanced technology—though we do. Not because our doctors trained at the world’s finest institutions—though they have. But because when you walk through our doors, we see you. Not a case number. Not a procedure. You.
Here, healthcare isn’t something we deliver. It’s something we share with our community, one patient at a time.
What We Believe, What We Stand For
Every hospital has a mission statement. Ours is simpler: no one should ever choose between their health and their savings.
Vision: To heal with skill, treat with kindness, and lead with integrity.
Mission: Bring world-class medicine to everyone who needs it—and never let cost become a barrier.
Values: Honesty. Compassion. Precision. Teamwork. And the courage to keep asking, “How can we do this better?”
A Place Built for Healing
Walk through Highland Hospital and you’ll notice something right away. The light. The quiet hum of purpose. The way a nurse pauses to make sure you’re not lost.
Our ICUs are equipped for the most complex cases. Our operating rooms feature advanced modular systems that allow surgeons to perform with exceptional precision. But we’re equally proud of the small things: the private consultation rooms where difficult news is delivered with dignity, and the pharmacy that never closes because illness doesn’t keep a schedule.
Radiology? Fully digital. MRI, CT, digital X-ray, pathology—all under one roof. And our ambulances don’t just transport; they function as mobile ICUs, staffed by paramedics trained in advanced life support.
Every Specialty, One Team
You don’t need to travel across the city for different health concerns. At Highland, your cardiologist, orthopedist, and primary care doctor don’t work in silos—they work together. Because you’re not a collection of symptoms. You’re a whole person.
General Medicine – The foundation of lifelong health.
Cardiology – From preventive screening to complex bypass surgery.
Neurology – For when the brain and nervous system need expert attention.
Orthopedics – Nationally recognized. Locally loved. Get back to what moves you.
Women’s Health – Through every stage: adolescence, pregnancy, menopause, and beyond.
Pediatrics & Neonatology – With a Level II NICU for newborns who need extra support.
Cancer Care – A multidisciplinary approach. Medical, surgical, and radiation oncology, coordinated.
ENT, Eye, Dental & Skin – Specialists who listen.
Gastroenterology – For digestive health, from diagnosis to relief.
Emergency & Critical Care – Open 24/7. Always staffed. Always ready.
The People Behind the White Coats
You can read about our doctors’ credentials online. You’ll see the fellowships, the publications, the decades of experience. But here’s what you won’t find on a CV:
The orthopedic surgeon who calls your family after a late surgery just to check in.
The ICU nurse who holds a patient’s hand during a 3 a.m. crisis.
The front-desk coordinator who remembers your name from your last visit.
That’s the Highland difference. Expertise with empathy.
Technology That Serves, Not Overwhelms
We use robotic surgery—not because it’s impressive, but because it means smaller incisions, less pain, and faster recovery.
AI helps our radiologists detect abnormalities earlier.
Your medical records are digital, secure, and accessible to every specialist who treats you, so nothing gets lost in translation.
And if you can’t come to us? No problem. Our telemedicine platform brings the consultation to your living room.
Care That Doesn’t End at Discharge
Healing doesn’t stop when you leave. That’s why we offer:
- Preventive health packages tailored to your age and risk factors
- Wellness programs that address nutrition, mental health, and lifestyle
- Transparent billing—you’ll know exactly what you owe, and we’ll help you navigate insurance or assistance programs
We accept most major insurance plans and offer cashless treatment for eligible patients. No surprises. No fine print.
Recognized. Accredited. Trusted.
Highland Hospital is accredited by The Joint Commission (JCAHO)—a designation earned through rigorous evaluation of our safety protocols and quality standards. It’s not a badge we take lightly. It’s a promise we renew every day.
We’ve also been recognized for clinical excellence, community service, and patient satisfaction. But the recognition we value most? The neighbor who says, “That’s where I had my surgery. They took good care of me.”
Beyond Our Walls
You’ll find us at community health fairs, offering free blood pressure screenings. Partnering with local nonprofits to vaccinate children. Hosting diabetes education workshops in three languages.
Because a hospital’s job isn’t just to treat illness—it’s to build health.
Training the Next Generation
As an academic medical center, we teach. Our residents learn from attending physicians who are leaders in their fields. We host continuing medical education (CME) programs, collaborate with universities, and participate in clinical trials. Today’s research becomes tomorrow’s standard of care—and our patients benefit first.
Small Steps for a Bigger Planet
We believe a hospital should heal the community—and the environment. Our solar panels offset energy use. Our waste segregation systems meet stringent safety and sustainability standards. A healthier Rochester starts with a cleaner one.
Real Stories, Real People
“I was terrified before my knee replacement. The team didn’t just explain the procedure—they listened to my fears. Three months later, I’m walking my dog again.”
— Margaret R.
“When my son was born at 32 weeks, the NICU team became our family. They answered every question, even at 2 a.m. Today he’s a healthy, rambunctious toddler.”
— David and Priya K.
“My father’s cardiac arrest came without warning. The ER team didn’t panic. They worked like a well-rehearsed orchestra. He’s home now, gardening again.”
— The Chen Family
Let’s Stay Connected
Your health doesn’t wait. Neither do we.
📞 Call us: +1 (212) 555-1234
📧 Email: info@highlandhospital.com
🌐 Website: www.highlandhospital.com
📍 Visit: Highland Avenue, Rochester, NY
Common Questions, Honest Answers
What are your visiting hours?
8:00 AM to 8:00 PM, though some units have adjusted timings. Just ask at the front desk.
How do I book an appointment?
Online through our website, or call us. Whatever’s easier for you.
Do you accept my insurance?
Most major U.S. providers and HMOs. Visit our Insurance page for the full list.
Is the emergency room really open 24/7?
Yes. 365 days. No exceptions.
Can I get a second opinion here?
Absolutely. We respect your right to be confident in your care plan.
Do you treat international patients?
We do. Our International Patient Services team coordinates travel, accommodation, and appointments.
Are internships or jobs available?
Visit our Careers page. We’re always looking for compassionate, skilled individuals.
Highland Hospital isn’t just located in Rochester. We are Rochester.
We’ve raised our children here, cared for our parents here, and shown up for our neighbors here. Through births and recoveries, emergencies and routine checkups—we’ve been here.
And we’re not going anywhere.