1. Introduction / Overview
In the heart of India’s bustling capital, where healthcare needs are as diverse as its population, stands a beacon of hope and healing—Metro Hospital & Cancer Institute. Renowned as one of the premier multi-specialty hospitals in Delhi NCR, we have built our legacy on a foundation of clinical excellence, cutting-edge technology, and, most importantly, unwavering compassion. Our core philosophy is simple: every patient deserves access to world-class medical care delivered with dignity and empathy. Strategically located for easy accessibility from across Delhi and the National Capital Region, our hospital is a sanctuary for those seeking the best cancer treatment in Delhi NCR and expert care across a wide spectrum of medical specialties.
2. Vision, Mission, and Core Values
Our journey is guided by a clear and purposeful vision, mission, and a set of values that define every interaction within our walls.
- Vision: To deliver advanced, comprehensive healthcare with the highest degree of compassion and ethical practice.
- Mission: To make world-class healthcare accessible and affordable for all, ensuring no one is denied the right to quality treatment.
- Core Values:
- Integrity: We maintain transparency in our diagnoses, treatments, and billing.
- Empathy: We listen to our patients and their families, providing emotional support alongside medical treatment.
- Excellence: We pursue the highest standards in clinical outcomes and patient safety.
- Innovation: We continually integrate the latest medical advancements for better patient outcomes.
3. Infrastructure & Facilities
Metro Hospital & Cancer Institute is designed to be a center of healing that leaves no stone unturned in patient comfort and clinical efficiency. Our expansive facility houses:
- A significant number of beds, including dedicated ICUs and Neonatal ICUs.
- State-of-the-art operation theatres equipped with laminar airflow and advanced monitoring systems.
- A comprehensive diagnostics wing featuring cutting-edge MRI, CT Scan, Digital X-Ray, and a fully automated pathology lab.
- A 24×7 emergency and trauma center with a fleet of fully-equipped advanced life support ambulances.
- A round-the-clock in-house pharmacy.
We pride ourselves on maintaining an environment of impeccable hygiene, safety, and patient-centric design, ensuring a comfortable and stress-free experience.
4. Departments & Specialties
As a leading top multi-specialty hospital in Delhi, we offer a complete range of medical departments under one roof, eliminating the need for patients to navigate multiple facilities.
- Oncology (Cancer Care): Our flagship department, offering comprehensive care from prevention and early detection to chemotherapy, radiation therapy, robotic surgery, and palliative care.
- Cardiology & Cardiothoracic Surgery: Providing advanced interventional procedures, bypass surgeries, and non-invasive cardiac care.
- Neurology & Neurosurgery: Expert management of complex brain and spine disorders with minimally invasive techniques.
- Orthopedics & Joint Replacement: Specializing in trauma care, sports medicine, and advanced joint replacement surgeries.
- Gynecology & Obstetrics: Offering holistic women’s health services, from routine care to high-risk pregnancies and minimally invasive surgeries.
- Pediatrics & Neonatology: A dedicated unit for children, featuring a Level III NICU for the smallest and most critical newborns.
- General Medicine: The first point of contact for a wide range of adult medical conditions.
- Emergency & Critical Care: A fully-staffed, 24-hour emergency hospital in Delhi, ready for any medical crisis.
- Other Key Specialties: Expert departments in ENT, Ophthalmology, Dental Care, Dermatology, and Gastroenterology ensure all your health needs are met.
5. Doctors & Medical Team
The backbone of Metro Hospital & Cancer Institute is our team of highly qualified and experienced expert doctors in Delhi. Our medical professionals, including renowned surgeons and physicians, bring decades of collective experience, many with international training and exposure. They are supported by a compassionate team of nurses, technologists, and patient care coordinators who work tirelessly to ensure that every patient feels heard, cared for, and confident in their treatment journey.
6. Technology & Medical Innovation
We believe in the power of technology to heal with greater precision and less discomfort. Our hospital is equipped with:
- Robotic-Assisted Surgery Systems for unparalleled precision in complex procedures.
- AI-Assisted Diagnostic Tools for early and accurate detection of diseases like cancer.
- Advanced Telemedicine platforms for convenient online consultations and follow-ups.
- Electronic Medical Records (EMR) ensuring seamless, secure, and efficient patient data management across departments.
This commitment to innovation minimizes recovery times, enhances safety, and improves overall treatment outcomes.
7. Patient Care & Support Services
At our core, we practice patient-centered care. This means you are an active participant in your health journey. Our services are designed to provide transparency and build trust:
- Preventive Health Packages: Tailored check-ups for early detection of potential health issues.
- Efficient OPD Services: Streamlined processes to reduce waiting times.
- Dedicated Patient Support: A single point of contact to help with appointments, billing, and queries.
- Feedback Systems: We actively seek and act upon patient feedback to continually improve our services.
Countless patient recovery stories stand as a testament to our commitment to not just treating illness, but nurturing wellness.
8. Accreditation & Recognition
Metro Hospital & Cancer Institute is proud to be NABH Accredited, a prestigious recognition that affirms our commitment to the highest standards of patient safety and quality care. This accreditation, along with various awards and milestones, reinforces our position as a trusted and reliable healthcare institution in India.
9. Insurance & Cashless Facilities
We understand that financial concerns should not be a barrier to quality healthcare. We have established extensive tie-ups with all major Third-Party Administrators (TPAs) and insurance providers. Our team facilitates smooth cashless hospitalization and ensures a transparent billing process with no hidden costs, making affordable healthcare in Delhi a reality.
10. Community & CSR Activities
Our responsibility extends beyond the hospital walls. We regularly organize free health check-up camps, vaccination drives, and health awareness seminars in communities across Delhi NCR. Our outreach programs specifically aim to provide quality medical support to the underprivileged, embodying our mission to make healthcare accessible to all.
11. Research, Education & Training
As a center of medical excellence, we are committed to advancing the field of medicine. We regularly conduct Continuing Medical Education (CME) sessions, workshops, and training programs for medical professionals. Our collaborations with medical institutes help foster the next generation of healthcare providers.
12. Environmental Responsibility
We are conscious of our environmental footprint. Our green initiatives include solar power utilization, rigorous waste segregation protocols, and water conservation measures, ensuring we contribute to a healthier planet.
13. Testimonials & Patient Stories
“The compassionate care I received during my cancer treatment at Metro Hospital & Cancer Institute was beyond medical excellence. The doctors explained everything clearly, and the staff felt like family. I am forever grateful.” – Mrs. Sharma, Delhi
“After my father’s complex heart surgery, his recovery was swift and smooth. The critical care team was vigilant and supportive throughout. We couldn’t have asked for a better experience.” – Rohit Kumar, Son of Patient
“From the emergency room to the maternity ward, the entire team was phenomenal during the birth of our child. The facilities are top-notch, and the care is truly world-class.” – The Verma Family
14. Contact & Appointment Information
Taking the first step towards better health is simple. Reach out to us today.
- Helpline: +91-11-XXXX-XXXX
- Emergency: +91-XXXXXX-XXXX (24/7)
- Email: info@metrohospital.com
- Website: www.metrohospital.com
- Address: Preet Vihar, Delhi, India – 110092
- Online Appointment: Book a consultation easily through our website’s patient portal.
Frequently Asked Questions (FAQs)
1. What are the visiting hours at Metro Hospital & Cancer Institute, Delhi?
- Our general visiting hours are from 4:00 PM to 7:00 PM. However, ICU visiting hours are more restricted and are typically in short slots to ensure patient rest and safety. Please check with the front desk for specific ICU timings.
2. How can I book an appointment online at Metro Hospital & Cancer Institute?
- You can easily book an appointment online by visiting our official website (www.metrohospital.com) and using the “Book an Appointment” portal. You can select your preferred department, doctor, and time slot.
3. Does the hospital provide emergency services 24×7?
- Yes, we are a fully functional 24-hour emergency hospital in Delhi, equipped with a dedicated trauma team, advanced life support systems, and immediate access to all diagnostic services.
4. Which departments are available at Metro Hospital & Cancer Institute?
- We are a comprehensive top multi-specialty hospital in Delhi with departments including Oncology, Cardiology, Neurology, Orthopedics, Gynecology, Pediatrics, Emergency Medicine, and many more.
5. Does the hospital have NABH accreditation?
- Yes, Metro Hospital & Cancer Institute is proudly NABH accredited, which is a testament to our commitment to the highest quality and patient safety standards.
6. What insurance and cashless options are accepted?
- We have tie-ups with a wide range of insurance providers and TPAs for cashless hospitalization. Please check our website or contact our insurance desk for the specific list of empaneled partners.
7. How can I reach the hospital from the nearest metro station?
- We are conveniently located a short 10-minute auto-rickshaw ride from the Preet Vihar Metro Station on the Blue Line.
8. Does the hospital offer ambulance services?
- Yes, we operate a 24×7 fleet of advanced life support and basic life support ambulances, which can be dispatched immediately in case of an emergency.
9. Are there any special packages for preventive health checkups?
- Absolutely. We offer a variety of customizable and comprehensive preventive health check-up packages designed for different age groups and risk profiles to promote early detection and wellness.
10. Does Metro Hospital & Cancer Institute have ICU and critical care facilities?
- Yes, we have state-of-the-art Medical, Surgical, Cardiac, and Neonatal ICUs manned by intensivists and critical care specialists round the clock.
11. How experienced are the doctors at Metro Hospital & Cancer Institute?
- Our team consists of some of the most expert doctors in Delhi, with many senior consultants having decades of experience and international training in their respective specialties.
12. Is there a 24-hour pharmacy inside the hospital?
- Yes, we have a well-stocked, 24-hour in-house pharmacy to ensure patients have easy access to prescribed medications at any time.
13. Does the hospital offer maternity and neonatal services?
- Yes, we have a full-fledged Obstetrics & Gynecology department and a Level III Neonatal ICU (NICU), providing complete care for expecting mothers and newborns.
14. Are there any tie-ups with government health schemes?
- We are empaneled with several government health schemes. For specific details, we recommend contacting our patient relations desk.
15. How can international patients get treatment here?
- We have a dedicated International Patient Desk that assists with visa letters, travel, accommodation, language interpretation, and seamless coordination of all medical services.
16. Does the hospital offer telemedicine or online consultation?
- Yes, we offer secure and convenient online video consultations for follow-ups and non-emergency medical advice through our patient portal.
17. What are the visiting rules for admitted patients?
- To ensure patient safety and rest, we allow a limited number of visitors at a time. All visitors are requested to follow hospital protocols, including sanitization and maintaining a quiet environment.
18. Does the hospital conduct regular health camps in Delhi?
- Yes, as part of our community outreach, we regularly organize free health screening and awareness camps in various localities across Delhi NCR.
19. How do I apply for a job or internship at Metro Hospital & Cancer Institute?
- We welcome passionate individuals. Career and internship opportunities are listed in the “Careers” section of our official website.
20. Why is Metro Hospital & Cancer Institute considered one of the best hospitals in Delhi?
- Metro Hospital & Cancer Institute is considered a leader due to its unique combination of NABH-accredited advanced medical facilities, a team of highly experienced doctors, a patient-centric philosophy, and a proven track record of successful outcomes across specialties, especially in oncology.
For decades, Metro Hospital & Cancer Institute has stood as a pillar of trust and excellence in Delhi’s healthcare landscape. We are more than just a hospital; we are a dedicated community of healers, innovators, and caregivers, committed to your well-being at every step. When you choose us, you choose a partner who values your health, your time, and your trust above all else.