Welcome to NewYork-Presbyterian Hospital
For generations, NewYork-Presbyterian Hospital has been a cornerstone of healing for Manhattan and communities throughout New York City. Located on the Upper East Side, we’ve built our reputation on something simple but powerful: treating every patient like family while delivering the very best in medical care.
What does that look like in practice? It means when you walk through our doors, you’re not just another medical record number. You’re a person with a story, concerns, and hopes for recovery. Our team of over 2,000 physicians, nurses, and support staff works together to ensure you experience both clinical excellence and genuine human kindness.
Our Purpose: What Guides Us Every Day
Our vision looks toward tomorrow—advancing healthcare through innovation while never losing sight of the human being at the center of it all.
Our mission is straightforward: bring world-class medicine within reach for everyone who needs it. We believe where you live or what insurance you carry shouldn’t determine the quality of care you receive.
Our values aren’t just words on a wall. They shape how we show up:
- Integrity means we’re honest with you about your condition, treatment options, and costs
- Empathy reminds us to listen before we act
- Excellence drives us to stay at the forefront of medicine
- Collaboration brings together specialists from different fields to treat the whole person
- Innovation pushes us to constantly ask, “How can we do this better?”
A Healing Environment Designed Around You
Walk through our campus, and you’ll notice the difference. Natural light fills patient rooms. Corridors are designed for easy navigation. Every detail, from handrail placement to room layouts, considers patient comfort and safety.
Our facilities include:
Critical Care Units – Each ICU bed is equipped with continuous monitoring technology, allowing our intensivists to track your progress in real-time. Family members can rest easier knowing their loved one is under constant, watchful care.
Surgical Suites – Our 25 operating rooms feature integrated technology that lets surgeons access imaging, patient records, and video feeds without leaving the sterile field. For you, this means shorter procedures and fewer anesthesia hours.
Diagnostic Imaging – When your doctor needs answers fast, our radiologists have access to a 3T MRI, dual-source CT scanners, and digital mammography. We’ve scheduled these services to minimize wait times—most patients complete imaging within 24 hours of their doctor’s order.
Emergency Department – Open 24/7, our ER treats over 70,000 patients annually. We’ve streamlined triage so critical cases get immediate attention while keeping wait times reasonable for everyone else.
Pharmacy Services – Before you leave the hospital, our in-house pharmacists review your medications with you, answer questions, and coordinate with your regular pharmacy to ensure smooth transitions home.
Complete Care Under One Roof
Medicine doesn’t happen in silos. That’s why we’ve organized our services so specialists from different departments can easily consult on your case.
Heart and Vascular Care
From preventive cardiology to complex bypass surgery, our heart team handles the full spectrum. Patients come to us for:
- Non-invasive cardiac testing
- Angioplasty and stent placement
- Minimally invasive valve repairs
- Comprehensive cardiac rehabilitation
Brain and Spine Center
Whether you’re dealing with chronic migraines or facing brain surgery, our neurologists and neurosurgeons work side by side. We treat:
- Stroke and cerebrovascular conditions
- Brain tumors
- Spine disorders
- Movement disorders like Parkinson’s disease
- Memory and cognitive concerns
Orthopedics and Sports Medicine
Joint pain shouldn’t limit your life. Our orthopedic surgeons specialize in:
- Robotic-assisted knee and hip replacements
- Sports injuries
- Spine surgery
- Hand and wrist conditions
- Fracture care
Many patients tell us they’re back on their feet faster than expected—thanks to our integrated approach to surgery and rehabilitation.
Women’s Health
From adolescence through senior years, we provide care that respects each woman’s unique health journey:
- Routine gynecologic care
- High-risk pregnancy management
- Minimally invasive gynecologic surgery
- Breast health and cancer screening
- Menopause support
Our Level III NICU means babies who need extra support receive it right here, often without being transferred to another facility.
Cancer Care
A cancer diagnosis changes everything. Our oncology team understands this deeply. We offer:
- Medical oncology (chemotherapy, immunotherapy, targeted therapy)
- Radiation oncology with advanced planning systems
- Surgical oncology
- Genetic counseling for hereditary cancer risks
- Nutrition and psychological support
What sets us apart is how our specialists meet weekly to discuss complex cases, ensuring every patient benefits from multiple expert perspectives.
Additional Specialties
- Digestive Health – Advanced endoscopy and IBD management
- Lung and Respiratory Care – Pulmonary function testing and sleep medicine
- Kidney and Urinary Disorders – Including dialysis access and transplant services
- Ear, Nose, and Throat – Hearing restoration and sinus surgery
- Skin Care – Medical and cosmetic dermatology
- Pediatric Care – From well-child visits to managing chronic conditions
The People Behind Your Care
Ask any patient what stands out about NewYork-Presbyterian, and they’ll likely mention the people.
Our physicians have trained at the nation’s top medical schools and teaching hospitals. But more importantly, they take time to explain things clearly. Dr. Sarah Chen, one of our cardiothoracic surgeons, puts it this way: “I want my patients to understand exactly what we’re doing and why. When people feel informed, they feel empowered.”
Our nursing staff averages over 10 years of experience. Many have specialized certifications in critical care, oncology, or wound management. They’re the ones holding your hand before a procedure, checking on you throughout the night, and making sure your family has updates.
Behind the scenes, our support staff—from nutritionists to patient navigators to cleaning crews—work with the same dedication. Everyone plays a part in your recovery.
Technology That Makes a Difference
We invest in technology that directly benefits patients. Not for the sake of having fancy equipment, but because it leads to better outcomes.
Robotic Surgery – For certain procedures, our da Vinci Xi system allows surgeons to operate through tiny incisions. Patients typically experience less pain, lower blood loss, and faster return to normal activities. One recent joint replacement patient went home the next day—something nearly unheard of a decade ago.
Precision Diagnostics – Artificial intelligence helps our radiologists spot subtle findings on mammograms and CT scans. This means earlier detection when treatment options are most effective.
Telemedicine – Life gets busy. For follow-up visits and certain consultations, you can connect with your doctor from home. Patients love not having to fight traffic or find parking for a 15-minute check-in.
Electronic Health Records – Your information follows you across departments securely. When you see a specialist, they already know your history, medications, and recent test results. No repeating yourself to every new person you meet.
Beyond Treatment: Supporting Your Whole Health
Healing involves more than medication and procedures. We’ve built support services around this understanding.
Preventive Health Packages – Catch problems early with our comprehensive health screenings. Choose from packages focused on heart health, women’s wellness, executive physicals, or diabetes prevention. Most include a one-on-one consultation to review results and create an action plan.
Nutrition Counseling – Our registered dietitians work with patients managing diabetes, heart disease, digestive disorders, or simply wanting to eat healthier.
Mental Health Support – Illness affects emotions too. Social workers and psychologists are available to help patients and families cope with stress, anxiety, and life adjustments.
Patient Navigation – New to our system? Facing a complex diagnosis? Patient navigators guide you through appointments, help with paperwork, and connect you to resources. Think of them as your personal guide through the healthcare system.
Recognition That Matters
We’re proud of the external validation, not for ego reasons, but because it reflects our commitment to doing things right.
The Joint Commission accredits us, meaning we meet rigorous standards for patient safety and quality care. Surveyors spend days reviewing our processes, interviewing staff, and observing care. Their seal of approval tells patients we take safety seriously.
We’ve also received recognition for:
- Outstanding patient outcomes in cardiac surgery
- Low infection rates compared to national averages
- High patient satisfaction scores
- Community service and health equity initiatives
But the recognition we value most comes from patients who return to us year after year and recommend us to their loved ones.
Making Care Affordable and Accessible
Healthcare costs worry everyone. We’ve worked to make financial matters as stress-free as possible.
Insurance Coverage – We’re in-network with most major insurance plans, including Aetna, Cigna, UnitedHealthcare, Empire Blue Cross, Medicare, and Medicaid. Our billing team can verify your coverage before your visit.
Cashless Treatment – For insured patients, we file claims directly with your insurance company. You pay only your copay, deductible, or coinsurance as outlined in your plan.
Financial Assistance – If you’re uninsured or underinsured, don’t let that stop you from seeking care. Our financial counselors meet with patients to explore options, including sliding-scale programs and payment plans.
Price Transparency – We provide estimated costs before non-emergency services, so there are no surprises later.
Our Commitment to New York Communities
We believe a hospital’s responsibility extends beyond its walls. Throughout the five boroughs, you’ll find our teams:
- Running free blood pressure and diabetes screenings at community centers
- Partnering with schools to provide sports physicals for student athletes
- Offering flu shot clinics in neighborhoods with limited healthcare access
- Supporting food pantries and understanding that nutrition is medicine
- Providing health education in multiple languages
Last year alone, we reached over 50,000 New Yorkers through community programs. For us, this isn’t charity—it’s part of our mission.
Training Tomorrow’s Healers
As an academic medical center affiliated with Weill Cornell Medicine, we teach the next generation of doctors, nurses, and allied health professionals.
Medical residents and fellows train alongside our attending physicians, bringing fresh perspectives and the latest evidence-based practices. Patients often comment on the thoroughness of our teaching teams—when multiple professionals review your case, nothing gets overlooked.
We also host continuing education programs for practicing healthcare providers, ensuring the wider medical community benefits from our expertise.
Research That Opens New Possibilities
When standard treatments aren’t enough, clinical trials may offer hope. Our research programs give patients access to:
- Experimental cancer therapies
- New medications for heart disease
- Innovative surgical techniques
- Advanced rehabilitation approaches
Participation is always voluntary, and our team explains exactly what’s involved so you can make an informed decision. Some patients join trials hoping to help themselves; others want to contribute to knowledge that will help future generations.
Caring for Our Environment
A healthy community needs a healthy planet. We’ve taken concrete steps to reduce our environmental footprint:
- Solar panels on several buildings generate clean energy
- Comprehensive recycling and composting programs
- Water-saving fixtures throughout the campus
- Sustainable purchasing practices
- Green spaces that promote healing and support local ecology
We think of environmental stewardship as an extension of our healing mission.
Patient Stories: Real Experiences, Real People
Robert’s Recovery – After emergency triple bypass surgery at 62, Robert wasn’t sure what life would look like. “The surgeons saved my life, no question,” he says. “But the nurses? They helped me want to live it. When I was scared, they sat with me. When I was frustrated, they encouraged me. Nine months later, I’m walking 3 miles a day and playing with my grandkids.”
Maria’s Journey – Diagnosed with breast cancer at 45, Maria felt overwhelmed. “My oncologist didn’t just talk about chemo protocols. She asked about my work, my kids, my fears. The whole team—from the radiation techs to the nutritionist—treated me like a person, not a case number. Five years later, I’m cancer-free and volunteering with newly diagnosed patients.”
David’s Experience – A fall from a ladder left David with a fractured hip and concerns about recovery at 71. “From the ER through surgery and rehab, everything flowed smoothly. Physical therapy started the day after surgery. The therapists pushed me just enough without being unrealistic. I’m back to gardening and walking my dog.”
Connect With Us
Your health questions deserve answers. Reaching us is easy:
Phone – Call (212) 555-1234 anytime, day or night. Our operators can direct your call, schedule appointments, or connect you with clinical advice.
Online – Visit www.newyorkpresbyterian.com to:
- Schedule appointments
- Request prescription refills
- Message your doctor
- Pay bills
- Complete pre-visit paperwork
Email – For non-urgent matters, reach us at info@newyorkpresbyterian.com. We respond within one business day.
Location – Our main campus is on the Upper East Side, easily accessible by subway (4,5,6,Q trains) and multiple bus lines. Free valet parking is available for patients with appointments.
International Patients – Traveling from abroad? Our International Services team assists with travel arrangements, visa letters, interpretation services, and coordinating your entire care plan.
Common Questions, Straight Answers
When can I visit someone in the hospital?
Generally between 8 AM and 8 PM, though some units have different hours. Check with the nursing station for specific guidelines.
How do I schedule an appointment?
Online through our website or by calling our appointment line. Most new patients can see a primary care provider within two weeks.
Do you have an emergency room?
Yes, open 24/7 with board-certified emergency physicians always on duty.
What insurance do you accept?
Most major plans. Check our website for a complete list or call to verify your specific plan.
Do I need a referral to see a specialist?
Depends on your insurance. Our scheduling team can help you understand requirements.
How experienced are your doctors?
Our attending physicians average 15+ years post-training. Many are nationally recognized in their fields.
Can I get a second opinion?
Absolutely. We encourage patients to be confident in their care decisions. Our physicians routinely provide second opinions.
Do you offer telemedicine?
Yes, for many specialties. Virtual visits are secure, convenient, and often covered by insurance.
What if I can’t afford my care?
Speak with our financial counselors. We help patients explore assistance programs and payment options daily.
How do I apply for a job?
Visit the careers section of our website to view openings and submit applications.
Why New Yorkers Trust Us
Generations of families have chosen NewYork-Presbyterian because we deliver on our promises. When you need us—whether for a routine checkup or a complex procedure—you’ll find:
- Clear communication about your condition and treatment
- Respect for your time and preferences
- Coordination between your providers
- Compassion that acknowledges your fears and hopes
- Excellence backed by experience and evidence
We don’t just treat illnesses. We care for people—your mother, your brother, your neighbor, you. That responsibility guides everything we do.
NewYork-Presbyterian Hospital – Where advanced medicine meets compassionate care.