For generations, River Hospital has been a trusted part of the New York waterfront community in Alexandria Bay. We provide the medical expertise you need with the personal, compassionate touch you deserve. As a vital resource for both residents and visitors, we bring advanced healthcare close to home in an environment built on warmth and trust.
What Guides Us
Our vision, mission, and values aren’t just words on a wall. They are the principles our team lives by every single day.
- Our Vision: We aim to be a leader in regional healthcare by consistently pairing medical innovation with genuine human compassion.
- Our Mission: To make high-quality healthcare accessible to everyone in our community, ensuring that exceptional treatment is within reach.
- Our Core Values: Our care is built on a foundation of integrity, delivered with empathy, and driven by a pursuit of excellence. We believe in the power of collaboration—with you, your family, and our entire team—and we continually embrace innovation to improve your health outcomes.
A Facility Designed for Healing & Safety
Our campus is built with your comfort and recovery in mind. We maintain a clean, safe, and welcoming environment supported by modern infrastructure.
- Critical Care: Our Intensive Care Units (ICUs) are equipped with advanced technology and staffed by specialized teams ready for serious health situations.
- Surgical Excellence: Our sterile, modular operating rooms allow our surgeons to perform a wide range of procedures with precision.
- Accurate Diagnostics: We provide clear answers quickly with on-site diagnostics, including MRI, CT scans, digital X-ray, and comprehensive laboratory services.
- Always Here for You: Our Emergency Department, pharmacy, and ambulance services are available 24 hours a day, 7 days a week.
Comprehensive Specialties, Coordinated Care
We offer a full spectrum of medical services, allowing for seamless, coordinated treatment across departments. Our specialties include:
- General Medicine & Family Health
- Cardiology & Heart Surgery
- Neurology & Neurosurgery
- Orthopedics & Joint Care
- Women’s Health (Obstetrics & Gynecology)
- Pediatrics & Newborn Care
- Cancer Diagnosis & Treatment (Oncology)
- ENT, Eye Care, Dermatology, and Dental Services
- Gastroenterology
- 24/7 Emergency & Trauma Care
The River Hospital Team
Our people are our greatest strength. Our physicians, many trained at leading institutions, are supported by a dedicated nursing staff and support teams who all share a single focus: you. We work together to create a personalized care plan that addresses your unique health needs and concerns.
Integrating Technology with Personal Touch
We carefully adopt new technology to enhance your care, not replace the personal connection. This includes minimally invasive robotic-assisted surgery for faster recovery, secure telemedicine options for follow-up consultations, and integrated electronic health records to ensure your entire care team is coordinated.
Your Experience Comes First
“Patient-centered care” defines our approach. We listen, explain, and involve you in every decision. Our support extends beyond treatment to include preventive health screenings, efficient outpatient services, and wellness resources that support both physical and emotional recovery.
A Recognized Standard of Quality
River Hospital is proud to be accredited by The Joint Commission (JCAHO). This independent recognition confirms our ongoing commitment to meeting the highest national standards for quality and safety in healthcare.
Simplifying Your Healthcare Journey
We work with most major insurance providers and offer transparent billing with cashless options where available. Our financial counselors are here to help you navigate the process so you can focus on what matters most—getting better.
Rooted in Our Community
Our commitment to health extends beyond our hospital walls. We partner with local organizations, host free health screening camps, and run awareness programs to support the well-being of the wider New York waterfront community we are proud to serve.
Hearing From Our Patients
“After my knee surgery at River Hospital, I was back walking by the water sooner than I imagined. The skill of the surgeons and the kindness of the nurses made all the difference.” – James R.
“The cardiac team truly saved my life. Their expertise in the ER and their thoughtful aftercare gave me a second chance.” – Margaret L.
“From prenatal visits to the birth of our daughter, the obstetrics team provided incredible support. They made us feel confident and cared for throughout the entire journey.” – The Chen Family
We’re Here When You Need Us
Starting your path to better health is simple. We’re easy to reach and ready to help.
River Hospital
4 Fuller Street
Alexandria Bay, NY 13607
Phone: (315) 482-2511
Email: info@riverhospital.org
Online: www.riverhospital.org
You can schedule an appointment directly through our website or call us to speak with a member of our team.
Common Questions
What are your visiting hours?
General visiting hours are from 11:00 AM to 8:00 PM. For the latest information, especially in critical care units, we recommend calling the specific department ahead of your visit.
Do you have 24-hour emergency care?
Yes. Our Emergency Department is fully staffed and equipped to handle emergencies at any hour, day or night.
How do I book an appointment?
The easiest way is to use the online booking portal on our website. You can also call our main number to schedule.
What insurance do you accept?
We work with a wide range of major insurance providers and HMOs. Please contact our billing department for specific details about your plan.
Are your doctors experienced?
Our medical team consists of highly qualified, board-certified physicians and surgeons with expertise in their respective fields. Many bring experience from top-tier national medical centers.
Do you offer telehealth visits?
Yes. For many follow-up and non-urgent consultations, we offer secure and convenient video appointments with our specialists.
Do you provide maternity and newborn care?
We do. Our dedicated Women’s Health department offers complete obstetric, gynecological, and neonatal care.
Can international patients seek care here?
Absolutely. Our International Patient Services team assists with appointments, travel, and accommodations. Please contact us via our website or helpline.
Why choose River Hospital?
We combine advanced medical capabilities with a genuine, community-focused heart. It’s a place where you’ll find leading-edge technology alongside unwavering compassion, right here on the New York waterfront.
Trust Your Health to a Community Partner
At River Hospital, we believe exceptional healthcare blends advanced medicine with heartfelt human connection. We are dedicated to being your partner in health, providing the expert, compassionate care you and your family deserve, every step of the way.