For over four decades, St. Francis Hospital has called Roslyn home. What began as a community hospital with a special calling—to care for hearts—has grown into something far greater. Today, we’re recognized across New York and beyond for cardiac care that draws patients from every borough and state. But ask anyone who’s been through our doors, and they’ll tell you something else: we’ve never lost the sense that medicine is, first and last, about people.
More than a building
Hospitals can be intimidating. We know that. Which is why everything about St. Francis—from the way we design our spaces to the way our teams communicate—centers on one simple belief: you are not just a patient. You are a neighbor, a parent, someone’s grandparent, a person with a life you want to get back to.
Our campus reflects that. The ICUs are equipped with monitoring technology that lets our critical care teams spot changes instantly. Our operating rooms support some of the most advanced robotic-assisted procedures available today. But you won’t find cold, clinical hallways here. You’ll find spaces that respect your need for dignity, quiet, and genuine human connection.
Where expertise meets listening
The cardiothoracic surgeons at St. Francis have performed thousands of complex heart surgeries. Our orthopedic team completes joint replacements with robotic precision that translates to smaller incisions and faster recovery. Our neurologists treat strokes and epilepsy with protocols developed through years of research and refinement.
But here’s what matters: they also sit down and talk with you.
A patient considering bypass surgery recently told us, “Every doctor I met explained my options clearly. But Dr. Chen drew a diagram, answered my husband’s questions twice, and called me the evening before surgery just to check in.” That’s not exceptional at St. Francis. That’s the standard.
Care that follows you
We’ve learned that healing doesn’t follow a 9-to-5 schedule. So our emergency department, pharmacy, and ambulance services operate around the clock. Our telemedicine platform means you can consult with your cardiologist without fighting Long Island traffic. And when you’re discharged, you don’t leave our care behind—our teams coordinate with your primary physician, arrange home care if needed, and make sure you understand exactly what comes next.
For every member of the family
While we’re known for cardiac care, St. Francis is very much a full-service hospital. The same NICU that cares for micro-preemies born at 26 weeks also supports new mothers adjusting to life with a newborn. Our cancer institute brings medical, surgical, and radiation oncologists together in one team—no shuttling between buildings, no repeating your story to strangers. And for something as routine as a dermatology check or as involved as spine surgery, you’ll find specialists who chose St. Francis because they believe in this model of care.
What accreditation really means
When an organization like The Joint Commission surveys a hospital, they look beyond the equipment and credentials. They watch how nurses interact with anxious families. They review how we handle medication reconciliation. They ask patients whether they felt heard. Our accreditation reflects not just clinical excellence, but a culture of safety and respect that we guard carefully.
Money should not stand between you and health
We know medical bills cause real anxiety. Our financial counselors work with patients daily to navigate insurance, verify coverage before procedures, and identify assistance programs. For most major insurance plans—including many HMOs—we offer cashless treatment. No chasing reimbursements. No surprise bills. Just clarity about what you’ll owe before you arrive.
Beyond our walls
Every month, our teams fan out across New York. We run cholesterol screening camps in Flushing. We offer free sports physicals for student athletes in underserved schools. Our mobile health unit visits senior centers in Nassau County. This isn’t marketing; it’s our responsibility. We live here too. Our children attend these schools. We shop at these farmers markets. Investing in community health is simply investing in our own neighborhoods.
Training the next generation
The residents and fellows who train at St. Francis learn from attending physicians who still make overnight rounds. Our Continuing Medical Education programs draw doctors from across the tristate area. And through clinical trials—particularly in cardiology, oncology, and neurology—we offer patients access to therapies that won’t be widely available for years. Not every hospital invests in research. We believe it’s essential to who we are.
What our patients say
Robert, a retired teacher from Queens, had quadruple bypass surgery last winter. He sends us photos from his grandson’s little league games now. Margaret, a former librarian, walked out of our orthopedic unit three days after robotic knee replacement—no cane, just cautious optimism. David, treated for lymphoma two years ago, volunteers in our infusion center on Tuesdays.
Their stories aren’t carefully curated testimonials. They’re simply what happens when skilled teams care deeply about outcomes.
Questions patients ask
When can my family visit?
Generally between 10 and 8, though ICU hours are more flexible depending on the patient’s condition. The best approach? Call the nursing station directly.
How do I schedule an appointment?
Online through our website, or by phone. If you’re not sure which specialist you need, our scheduling team can guide you.
What insurance do you accept?
Most major plans. Call our billing office with your specific policy and we’ll verify coverage before your visit.
Do you treat international patients?
Yes. Our International Services team assists with travel coordination, interpreter services, and appointments that accommodate your timeline.
Can I get a second opinion here?
Absolutely. Many patients come to St. Francis specifically for second opinions on complex cardiac or neurologic conditions. We consider it part of our role.
The takeaway
You have choices in New York healthcare. We know that. And we don’t take it for granted when you choose us.
St. Francis Hospital exists at the intersection of advanced medicine and old-fashioned attention. We don’t believe those things are in conflict. We believe they belong together—and that patients deserve both.
Your health is not just another case number. It’s the entirety of your life, compressed into the moments when everything feels uncertain. Our job is to bring clarity, skill, and genuine human concern to those moments.
That’s what we’ve done for forty-five years. That’s what we’ll do today. And that’s what we’ll be here to do tomorrow.
St. Francis Hospital
Roslyn, New York
(212) 555-7890
info@stfrancisheartny.com
www.stfrancisheartny.com