For more than two decades, families across Rochester and greater New York have placed their trust in us. Not just because of our technology or facilities—but because of how we make people feel. Heard. Respected. Cared for, like family.
We’re located right here in the heart of Rochester, and many of our staff live in the same neighborhoods as our patients. This isn’t just a hospital. It’s part of the community. And we carry that responsibility with us every single day.
What We Stand For
Every decision we make, every treatment we recommend, every interaction we have—it’s all shaped by a few core beliefs.
Our North Star: We want to prove that world-class medicine and genuine human kindness belong together. Not either/or. Both.
Our Promise: Quality care shouldn’t come with a price tag that keeps people away. We work hard to keep treatment accessible, regardless of what’s in your wallet.
Our Foundation:
- Do the right thing. Even when it’s hard. Even when no one’s watching.
- See the person, not just the patient. Your fears, your questions, your hopes—they matter.
- Raise the bar. Good isn’t good enough. We keep pushing.
- None of us is as smart as all of us. The best care happens when teams talk, listen, and collaborate.
- Stay curious. Medicine evolves. So do we.
A Space That Heals
Walk through our doors and you’ll notice—it doesn’t feel like a typical hospital. Softer light. Quieter corridors. Rooms designed to feel less intimidating.
But don’t let the calm fool you. Behind the scenes, we’re equipped for anything. Our ICUs handle the most complex critical cases. Our modular operating theatres meet international sterility standards. Our imaging suite—MRI, CT, digital X-ray, ultrasound—delivers results with speed and precision.
And when minutes matter, our emergency team is ready. 24 hours. 7 days. No exceptions. Pharmacy, ambulance, trauma care—it’s all under one roof, always on.
Every Stage of Life, Every Kind of Care
A child with fever. A grandparent recovering from surgery. A new mother holding her baby for the first time. A man learning to walk again after an accident.
We see all of them. And we have specialists for all of them.
- Internal Medicine: Thoughtful, unhurried care for everyday illnesses and chronic conditions.
- Heart Health: From preventive cardiology to complex bypass surgery.
- Brain & Spine: Skilled neurosurgical care for strokes, tumors, and spinal disorders.
- Bones & Joints: Including robotic-assisted knee and hip replacements that shorten recovery time.
- Women’s Health: Obstetrics, high-risk pregnancy care, gynecological surgery, and menopause management.
- Children’s Health: A dedicated pediatric unit and Level III NICU for newborns who need extra support.
- Cancer Care: Medical oncology, radiation, and surgical oncology—coordinated, not fragmented.
- ENT, Eye, Dental & Skin: Specialized clinics for hearing, vision, oral health, and dermatology.
- Digestive Health: Endoscopy and treatment for gastrointestinal conditions.
- Emergency & Trauma: Resuscitation, critical care, and rapid response, around the clock.
Our specialists don’t stay in their own lanes. A cardiologist talks to the anesthesiologist. The radiologist consults the surgeon. Your chart is reviewed from every angle. That’s not a luxury here—it’s standard practice.
The Faces You’ll Remember
You might forget the name of the machine that ran your test. But you won’t forget the nurse who brought you water at 3 a.m. Or the surgeon who sat down, looked you in the eye, and said, “Here’s what we’re going to do.”
Our medical team trained at some of the finest institutions in the country. But we don’t hire for credentials alone. We hire for curiosity, patience, and the ability to explain complex things in simple words.
Many of our nurses have been here for over a decade. They stay because they’re treated with respect—and because they know they make a difference.
Better Technology, Gentler Recovery
We invest in tools that help our patients heal faster and feel less pain.
- Robotic-Assisted Surgery: Smaller incisions. Less blood loss. Quicker return to normal life.
- AI-Augmented Radiology: Helping our doctors spot abnormalities earlier, sometimes before symptoms appear.
- Virtual Visits: Talk to a specialist from your living room. Secure. Simple. No commute required.
- Unified Medical Records: Every provider you see here has access to your complete history. No repeating yourself. No lost paperwork.
You’re More Than Your Diagnosis
High cholesterol. A lump in the breast. Chest pain that won’t go away.
We treat those. But we also treat the anxiety behind them.
Our health checkup packages aren’t one-size-fits-all. We tailor them to your age, your family history, your lifestyle. Our outpatient clinics are designed to respect your time—shorter waits, clearer instructions, follow-ups that actually happen.
And we listen. Patient feedback doesn’t sit in a suggestion box. It drives change.
Recognition That Matters
We’re accredited by The Joint Commission. That means we’ve met rigorous national standards for patient safety and quality.
We’ve also received regional awards for clinical excellence and community service. Those honors mean something to us.
But the recognition we’re proudest of? The family who returns here five years later because they remember how we treated them. The patient who refers a friend. The handwritten thank-you note left at the front desk.
No One Should Have to Choose Between Health and Savings
Medical bills keep too many people from seeking care. We’re trying to change that.
We’re empaneled with a wide range of insurance providers—private insurers, HMOs, Medicare, and Medicaid. Cashless treatment is available for eligible patients. Our financial counselors don’t just process bills; they help you understand them. They’ll walk you through assistance programs, payment plans, anything that makes care more affordable.
Ask us. We’ll find a way.
Beyond Our Walls
We run free vaccination camps in partnership with community organizations. We screen for diabetes and hypertension in underserved neighborhoods. We talk about nutrition at senior centers and menstrual health at schools.
This isn’t marketing. It’s who we are.
Teaching, Learning, Growing
The best hospitals don’t just treat patients—they train doctors.
We host continuing medical education programs for physicians across the state. We mentor medical students and nursing candidates. We participate in clinical research, contributing to studies that may one change treatment protocols worldwide.
Medicine never stands still. Neither do we.
A Greener Hospital, A Healthier City
We’ve installed solar panels on our rooftop. We’ve reduced water consumption by 30% over five years. Our biomedical waste is segregated and treated with strict protocols.
Small steps. But they add up.
Stories From People We’ve Cared For
“I collapsed at home. My wife called 911. By the time I arrived at Unity, the cardiac team was already assembled in the ER. They didn’t just save my life—they gave my wife a place to sit, someone to talk to, regular updates. She still talks about that.”
— Robert D., Manhattan
“Our daughter was born at 32 weeks. Seven weeks in the NICU. The neonatologists were brilliant, but it was the nurses I’ll never forget. They taught me how to hold her, how to pump, how to hope. She’s a healthy, chatty five-year-old now.”
— Maria & Sam L., Queens
“I’d been postponing knee surgery for two years. Scared of the pain, scared of the recovery. The robotic procedure changed everything. I was home in two days. Walking without a cane in three weeks. I wish I’d done it sooner.”
— Eleanor P., Brooklyn
Let’s Get You Scheduled
No long forms. No runaround.
Call: +1 (212) 555-8648 — Our helpline is staffed 24/7.
Email: info@unityhospitalny.com — We usually reply within a few hours.
Online: www.unityhospitalny.com — Click “Book an Appointment.” Pick a time. Done.
Visit: Central Rochester, NY — Buses and subway lines stop within two blocks.
Common Questions, Straight Answers
1. What are your visiting hours?
8:00 AM to 8:00 PM for most units. ICU and maternity have slightly different schedules—just call ahead.
2. How do I book online?
Go to our homepage, click the appointment button, choose your doctor or specialty, and pick a slot. Takes about 90 seconds.
3. Is the ER really open 24/7?
Yes. We never close. Not on holidays. Not during storms.
4. What specialties do you have?
Cardiology, neurology, orthopedics, oncology, obstetrics, pediatrics, gastroenterology, ENT, ophthalmology, dermatology, dental, and more.
5. Are you JCAHO accredited?
Yes. We’ve maintained Joint Commission accreditation for over 15 years.
6. Which insurance plans do you take?
Most major U.S. plans. Check our website for the full list, or call our billing office.
7. Is Unity easy to reach by public transport?
Very. Multiple bus routes and the subway stop within walking distance.
8. Do you have ambulances?
Yes. 24-hour emergency ambulance services throughout the city.
9. Can I come in for a general health checkup?
Absolutely. We offer packages tailored by age, gender, and risk profile.
10. What are your ICUs like?
Separate units for medical, surgical, and cardiac critical care. High nurse-to-patient ratios. Attending intensivists on-site 24/7.
11. How experienced are your doctors?
Senior consultants average 15+ years in practice. Many are fellowship-trained and published in peer-reviewed journals.
12. Is the pharmacy open at night?
Our inpatient pharmacy runs 24/7. The outpatient pharmacy is open 8 AM to 10 PM.
13. Do you deliver babies?
Yes. Approximately 1,200 deliveries a year. We also have a Level III NICU for premature or ill newborns.
14. Do you accept Medicare and Medicaid?
Yes. We’re enrolled with both programs. Our financial counselors can verify your specific coverage.
15. I’m traveling from overseas. Can I still get treatment here?
Yes. Our International Patient team helps with appointments, visas, translation, and accommodation.
16. Can I see a doctor by video call?
Many of our specialists offer telemedicine. Check availability when you book.
17. How many visitors are allowed?
Typically two at a time. Exceptions can be made in certain situations—just speak with the nursing supervisor.
18. Do you do health camps in the community?
Yes. We organize free screenings and awareness programs throughout the year. Follow us on social media for dates and locations.
19. How do I apply for a job here?
Visit the Careers page on our website. We post openings for clinical and non-clinical roles regularly.
20. Why do patients keep coming back to Unity?
It’s not one thing. It’s the surgeon who calls to check on you the day after discharge. The receptionist who remembers your name. The billing specialist who finds you a discount you didn’t know existed. And the quiet confidence that, no matter what walks through our doors, we can help.
One Last Thought
A hospital is, at its simplest, a collection of rooms and equipment. But a hospital that becomes part of a community’s story—that’s something else entirely.
That’s what we’ve tried to build here. Not just a place that treats illness. But a place people trust. With their bodies. With their secrets. With the people they love most.
Thank you for considering us. Thank you for trusting us. And thank you—whether you’ve been here once or a dozen times—for making us part of your life.
We’ll be here when you need us.