Your Health, Your Family, Your Hospital
When you or someone you love needs medical care, where you go matters. For decades, BronxCare Health System has been right here in the Bronx, serving neighbors, friends, and families with the kind of care that treats you like family. We’re not just a hospital with beds and equipment – we’re part of this community, and we’ve built our reputation one patient at a time.
Walk through our doors, and you’ll notice something different right away. Yes, we have all the advanced technology you’d expect from a leading New York hospital. But you’ll also find people who listen, who explain things in plain language, and who genuinely care about getting you back to doing what you love.
What Drives Us Every Day
Our vision is simple: bring together the best of modern medicine with old-fashioned compassion. No shortcuts. No compromises.
Our mission matters because healthcare should never feel like a luxury. We believe everyone deserves access to quality treatment, regardless of what’s in their wallet. That’s not just a nice idea – it’s how we operate every single day.
The values that guide us:
- Doing right by you – Honest conversations, transparent billing, no hidden agendas
- Seeing the person, not the patient – Your fears, your questions, your goals all matter
- Never settling for “good enough” – Because your health deserves our very best
- Working as one team – Your cardiologist talks to your primary doctor. Your surgeon coordinates with your physical therapist. Everyone stays on the same page.
- Always looking ahead – Medicine keeps evolving, and so do we
A Place Designed for Healing
Let’s be honest – nobody loves visiting a hospital. But we’ve worked hard to make BronxCare feel different. Our campus spreads across convenient locations in the Bronx, with facilities designed to put you at ease while delivering serious medical capability.
Behind the scenes, our ICUs handle the most critical cases with specialized teams ready 24/7. Our operating rooms meet the highest sterility standards – because when it comes to preventing infection, we don’t take chances. The imaging center gives our doctors crystal-clear views of what’s happening inside your body, whether that’s through high-resolution MRI, detailed CT scans, or digital X-rays with minimal radiation.
Need us in a hurry? Our emergency department never closes. Neither does our ambulance service. And when you need medications at 2 AM, our in-house pharmacy has you covered.
But here’s what patients mention most often: the rooms feel comfortable. The hallways are clean and welcoming. From the moment you arrive, you get the sense that someone thought about how to make a difficult experience a little easier.
Complete Care, All in One Place
One of the things patients appreciate most about BronxCare is not having to run all over the city for different specialists. Whatever you need, chances are we have an expert right here.
For everyday health concerns, our general medicine team handles everything from routine checkups to managing chronic conditions like diabetes, high blood pressure, and asthma.
When the heart needs attention, our cardiologists and cardiac surgeons cover the full spectrum – from medications and lifestyle guidance to angioplasty, bypass surgery, and valve repairs. The cardiothoracic team operates with precision, whether it’s a planned procedure or an emergency intervention.
Brain and spine issues require specialized knowledge. Our neurologists and neurosurgeons diagnose and treat conditions ranging from persistent headaches and seizures to complex spinal problems and brain tumors. They take time to explain what’s happening and what treatment options make sense for your specific situation.
For bones and joints that ache or limit your movement, the orthopedics team offers relief. Many patients come to us for knee and hip replacements, often using robotic-assisted technology that means smaller incisions, less pain, and quicker return to normal life. But we also treat fractures, sports injuries, back pain, and arthritis without surgery whenever possible.
Women’s health gets the comprehensive attention it deserves. From adolescence through pregnancy to menopause and beyond, our gynecologists and obstetricians provide care that’s both medically excellent and personally respectful. The labor and delivery unit brings new life into the world every day, supported by a Level III Neonatal Intensive Care Unit for babies who need extra help those first few days or weeks.
Children need doctors who understand that kids aren’t just small adults. Our pediatricians and pediatric specialists create a comfortable environment for little ones while delivering sophisticated care. The NICU team has particular expertise in caring for premature and medically fragile newborns.
When cancer touches your life – and it touches far too many families – our oncology team wraps around you with a comprehensive approach. Medical oncologists manage chemotherapy and targeted therapies. Radiation oncologists bring precise technology to bear on tumors. Surgical oncologists perform complex cancer surgeries. And everyone coordinates, so you’re not repeating your story to five different people.
The senses matter too. Our ENT specialists care for ears, nose, and throat issues. Ophthalmologists tend to your eyesight. Dentists keep your smile healthy. Dermatologists address skin concerns from acne to skin cancer screening.
Digestive health falls to our gastroenterologists, who investigate and treat conditions affecting the stomach, intestines, liver, and pancreas. Many procedures can be done with minimal discomfort, and our team explains everything beforehand so you know what to expect.
And for true emergencies – the moments when every second counts – our emergency department stands ready with experienced doctors, trauma-trained nurses, and immediate access to the specialists and operating rooms you might need.
The People Behind Your Care
Here’s what we know: technology matters, but people matter more. You can have the fanciest equipment in the world, but if the humans using it don’t listen, don’t explain, and don’t seem to care – what’s the point?
Our doctors trained at some of the best medical institutions in the United States and around the world. They bring that expertise to the Bronx every single day. But they also bring something else: the recognition that you’re a person with a life, a family, and concerns beyond whatever brought you to see them.
The nurses? They’re the heart of this hospital. They’re the ones holding your hand before a procedure, checking on you through the night, making sure you understand your medications, and calling your family with updates. Many have been here for years because they believe in what we do.
And then there are the support staff – the people who keep things running, clean your room, bring your food, and greet you at the front desk. Every single person here understands that you’re the reason we exist.
Technology That Makes a Difference
We invest in technology because it helps us take better care of you. Not because it looks impressive in a brochure. Not because we want to be known as “cutting edge.” Because it leads to better outcomes, faster recoveries, and less discomfort.
Robotic surgery sounds like science fiction, but it’s helping our surgeons perform complex procedures through tiny incisions. That means less pain after surgery, lower risk of infection, shorter hospital stays, and quicker return to work and family. For joint replacements, prostate surgery, and many gynecologic procedures, it’s becoming the standard of care.
AI-powered diagnostics help our radiologists and pathologists spot abnormalities that might otherwise be missed. The computer doesn’t replace the doctor – it helps the doctor be even better, catching subtle findings and flagging concerning patterns.
Telemedicine became essential during the pandemic, and we’ve kept it because it’s genuinely useful. Follow-up appointments, medication checks, and consultations for many conditions work perfectly well from your living room. No commuting, no waiting rooms, no taking time off work.
Electronic health records mean your information follows you wherever you receive care at BronxCare. The cardiologist can see what the primary care doctor noted. The ER physician knows your allergies and medications. Everything is secure, but everything is accessible to the people treating you.
Beyond the Medical Care
Healing involves more than just treating the condition that brought you here. That’s why we think carefully about the whole experience.
Preventive health packages help you stay ahead of problems. Based on your age, family history, and personal risk factors, we can design a checkup that makes sense for you. Catch things early, and they’re almost always easier to treat.
Outpatient services mean you can see specialists and get tests done without being admitted to the hospital. For many people, that’s more convenient and less disruptive.
We listen to what you tell us – not just about your symptoms, but about your experience with us. Patient feedback shapes how we improve. When multiple people mention the same issue, we address it.
And we’ve learned that health isn’t just physical. Worry, stress, and emotional struggles affect your body too. Our approach considers the whole person, not just the part that hurts.
Recognized for Quality
The Joint Commission accreditation isn’t just a certificate on the wall. It means an independent organization sent surveyors to watch us work, review our procedures, and verify that we meet the highest standards for patient safety and quality care. We’ve earned that recognition, and we work hard to maintain it every day.
Various awards for clinical excellence and community service have come our way over the years. But the recognition that matters most comes from our patients – the ones who trust us with their lives and the lives of their loved ones.
Making Care Affordable
Let’s talk about money, because healthcare costs worry everyone. We’ve built relationships with most major insurance providers so that your coverage works here. For patients with HMOs and other managed care plans, we’re likely in your network.
Cashless treatment means you focus on getting better, not on paperwork. And when questions arise about coverage, our financial counselors help you understand your options. For those who qualify, patient assistance programs can make the difference between getting care and going without.
We don’t want anyone to delay needed treatment because of financial concerns. Talk to us. We’ll figure it out together.
In the Community, For the Community
Walk through the neighborhoods around our hospital, and you’ll see us. At health fairs offering free blood pressure screenings. At community centers giving talks about diabetes prevention. At schools teaching kids about nutrition. At senior centers checking in on our older neighbors.
We run vaccination clinics to protect the community from flu and other preventable diseases. We partner with local organizations to reach people who might otherwise fall through the cracks. We believe a hospital’s responsibility extends beyond its own walls.
Training the Next Generation
As an academic medical center, we’re committed to advancing medicine – not just for today’s patients, but for tomorrow’s too. Our teaching programs bring bright young doctors, nurses, and allied health professionals to learn alongside our experienced team.
They ask questions. They challenge assumptions. They bring fresh perspectives. And in the process, they help us all stay sharp.
Clinical trials and research projects mean our patients sometimes gain access to treatments not yet widely available. If you might benefit from an experimental approach, we’ll discuss it openly – the potential benefits, the unknowns, and your choice about whether to participate.
A Greener Hospital
The planet’s health connects to our health. That’s why we’ve worked to reduce our environmental footprint. Sustainable waste management keeps medical waste contained and properly handled. Energy conservation measures lower our emissions. Green spaces on campus provide small oases of calm.
A healthier environment means a healthier community. It’s that simple.
What Our Patients Say
“After my heart surgery, I kept waiting for the other shoe to drop – for something to go wrong. But the care was so seamless, the nurses so attentive, that I actually relaxed and focused on healing. The surgeons saved my life, but the nurses healed my spirit.” – Maria R., who lives just a few blocks from the hospital
“Both knees replaced, and I was back in my garden in three months. The robotic surgery meant smaller scars and less pain than my friend had with her traditional replacement five years ago. I’m digging, planting, weeding – everything I love.” – James L., who drove in from Westchester for his surgery
“When our daughter arrived nine weeks early, we were terrified. The NICU team didn’t just care for her – they cared for us. They explained every little thing, answered our endless questions, and celebrated every milestone. She’s a healthy, chatty two-year-old now, and we’ll never forget what they did.” – The Johnsons, who recommend us to every expectant parent they meet
Reaching Us Is Easy
Your next step toward better health starts with a simple conversation.
Call us: (718) 960-9000 – our team can help schedule appointments or answer questions
Email: info@bronxcare.org – we monitor this inbox regularly
Online: www.bronxcare.org – visit our website to book appointments, find provider information, or learn more about our services
Visit: We’re located in the Bronx, with multiple locations easily reachable by subway and bus. Check our website for specific directions to the department you need.
Common Questions, Straight Answers
When can I visit my family member in the hospital?
Visiting hours vary by department to balance your loved one’s recovery with your desire to be there. Check our website or call the main desk for current policies.
How do I schedule an appointment online?
Go to www.bronxcare.org and click “Book an Appointment.” The system will guide you through choosing a doctor and finding a time that works.
Is the emergency room open 24 hours?
Yes, 365 days a year. If it’s an emergency, come immediately or call 911.
What specialists do you have?
We cover virtually every area of medicine – heart care, brain and spine, bones and joints, women’s health, children’s health, cancer care, digestion, eyes, ears, skin, teeth, and more. If you need a specialist, we likely have one.
Are you accredited?
Yes, by The Joint Commission – the gold standard for hospital quality and safety.
What insurance do you take?
Most major plans. Check our website for a full list, or call and ask for our billing department.
How do I get there by subway?
Multiple lines stop near our main campus. Visit our website’s Contact page for specific directions based on where you’re coming from.
Do you have ambulances?
Yes, 24/7. In an emergency, call 911 and ask for BronxCare.
Can I get a preventive health checkup?
Absolutely. We offer packages tailored to different ages, risk factors, and health concerns.
Do you have ICUs?
Yes – medical, surgical, cardiac, and neonatal intensive care units, all staffed by specialized teams.
Are your doctors experienced?
Very. They’ve trained at top institutions across the US and internationally, and many have been practicing for decades.
Is there a pharmacy on site?
Yes, with extended hours. Call for current pharmacy hours.
Do you deliver babies and care for newborns?
Yes, with comprehensive maternity services and a Level III NICU for babies who need extra support.
Do you work with government health programs?
Yes, we participate in Medicare, Medicaid, and other government-sponsored insurance.
Can international patients come to BronxCare?
Yes. Contact our International Patient Services desk through the website or main phone number, and we’ll help coordinate everything.
Do you offer video visits?
Yes, for many types of appointments. It’s convenient and secure.
What are the current visitor rules?
Policies sometimes change based on community health conditions. Check our website for the most current information.
Do you do community health programs?
Yes – screenings, talks, vaccination clinics, and more throughout the year. Watch our website or social media for announcements.
How do I apply for a job or internship?
Visit the Careers section of our website to see current openings and application instructions.
Why should I choose BronxCare?
Because you’ll find advanced medicine delivered by people who treat you like family. Because we combine world-class expertise with genuine compassion. Because we’re part of this community, and your health is our priority.
Your health journey matters to us. Whether you’re coming for a routine checkup, facing a complex procedure, or supporting a loved one through treatment – we’re here. Not as a faceless institution, but as your partner in health, committed to your well-being today and for all the tomorrows to come.