Caring for Our Community, Every Day
When you or someone you love needs medical care, you want more than just clinical expertise—you want to be heard, respected, and treated with genuine kindness. That’s exactly what we’ve built at Strong Memorial Hospital.
Located in Rochester, NY, we’re a university teaching hospital and Level I Trauma Center that serves families from our local neighborhoods and beyond. For decades, we’ve been here—not just as a place for serious medicine, but as a steady, reassuring presence in people’s lives. Whether you’re visiting for a routine checkup or a complex procedure, you’ll find the same commitment: care that puts you first.
What Guides Us
Our values aren’t words on a wall. They shape how we treat each patient, every single day.
Vision
We believe healthcare should be compassionate, ethically grounded, and always improving. That’s the standard we set for ourselves.
Mission
Exceptional care shouldn’t be a luxury. We work to make it accessible and affordable for everyone who needs it.
Core Values
- Integrity – We do what’s right, even when no one is watching.
- Empathy – We listen. We don’t assume.
- Excellence – We push for better outcomes, always.
- Collaboration – Your care team talks to each other, so you don’t fall through the cracks.
- Innovation – We embrace advances that truly help patients heal.
A Healing Environment
We designed our facilities with one question in mind: What helps people recover?
Our campus is spacious and calm. You’ll find private rooms that offer rest and dignity. Our ICUs are equipped for the highest-acuity patients. Modular operating rooms maintain strict sterility while allowing surgical teams to adapt to each unique case.
For diagnostics, we’ve invested in tools that give clear answers—3T MRI, CT scanners, digital X-ray, and fully automated pathology labs. When minutes matter, our emergency department, pharmacy, and ambulance services are ready 24/7.
But technology is only half the story. What patients remember is the quiet reassurance of a nurse who checks in, the cleanliness of a room, the ease of finding parking. We pay attention to those details, too.
Specialized Care, All Under One Roof
You shouldn’t have to run across town to see different specialists. At Strong Memorial, we bring the expertise to you.
General Medicine – Thoughtful, thorough care for everyday illnesses and complex chronic conditions.
Cardiology & Cardiothoracic Surgery – From managing high blood pressure to performing lifesaving bypass surgery, our heart team does it all.
Neurology & Neurosurgery – Advanced treatment for strokes, brain tumors, spine disorders, and nerve conditions.
Orthopedics & Joint Replacement – Robotic-assisted knee and hip replacements, sports injury repair, and fracture care that gets you moving again.
Gynecology & Obstetrics – Care through every stage of life, from adolescence to pregnancy to menopause.
Pediatrics & Neonatology – Our Level III NICU is equipped for the tiniest, most fragile newborns. We’re with families from the first breath.
Oncology – Cancer care that brings medical, radiation, and surgical oncologists together around your treatment plan.
ENT, Ophthalmology, Dental, Dermatology – Specialized care for your eyes, ears, nose, throat, skin, and smile.
Gastroenterology – Advanced endoscopy for digestive issues, liver disease, and more.
Emergency & Critical Care – As a Level I Trauma Center, we’re prepared for anything—at any hour.
What makes this work? Collaboration. Your cardiologist talks to your surgeon. Your oncologist coordinates with your radiologist. You don’t have to manage it all yourself.
The People Behind Your Care
You can have the finest equipment in the world. Without the right people, it’s just machines.
Our physicians trained at some of the most respected institutions in the country—and around the globe. They could practice anywhere. They choose to be here because they believe in this model of care.
But it’s not just the doctors. Ask any patient who’s spent time with us, and they’ll tell you about a nurse who stayed a little longer, a receptionist who smiled even during a hectic shift, a transporter who made a nervous child laugh. Every person on our team understands: you’re not a room number. You’re someone’s parent, child, partner, or friend.
Technology That Makes a Difference
We don’t chase trends. We invest in technology that genuinely improves outcomes and recovery.
Robotic-assisted surgery – Smaller incisions, less pain, and faster return to normal life.
AI-powered diagnostics – Tools that help our radiologists and pathologists detect disease earlier and more accurately.
Telemedicine – Virtual visits for follow-ups, medication management, and minor concerns. No commute, no waiting room.
Electronic Health Records – Your information follows you safely and securely, so every provider knows your history.
More Than Medicine: Supporting the Whole Person
Healing isn’t just about treating an illness. It’s about how you feel during and after the process.
We offer preventive health checkups tailored to your age, family history, and lifestyle. Our outpatient services are designed to respect your time—because we know you have a job, a family, and a life to get back to.
We also listen. Patient feedback shapes how we improve. When you tell us something isn’t working, we don’t defend it—we fix it.
And we’ve seen what happens when people feel truly supported. The patient who walks again after a joint replacement. The mother who holds her premature baby for the first time. The cancer survivor who rings the bell and says, “I couldn’t have done this anywhere else.”
Recognized for Quality and Safety
Accreditations matter, but not for their own sake. They matter because they reflect a relentless commitment to getting it right.
We hold the Joint Commission’s Gold Seal of Approval—one of the most respected symbols of quality in American healthcare. We’ve also received awards for clinical excellence, patient safety, and community service. These recognitions affirm what our patients already know: this is a place you can trust.
Making Care Affordable and Accessible
Medical bills add stress to an already difficult time. We work hard to ease that burden.
We’re empaneled with all major U.S. insurance providers and HMOs. Our cashless treatment process is straightforward, and our billing team explains everything clearly—no hidden surprises. If you need help navigating your coverage, our patient assistance team is here for you.
Beyond Our Walls
We don’t wait for patients to come to us. We go to them.
Across Rochester and surrounding communities, you’ll find our teams at health awareness drives, vaccination camps, and free medical checkup events. We partner with local nonprofits to reach families who might otherwise go without care. For us, community health isn’t a side project. It’s part of who we are.
Training the Next Generation
As a teaching hospital affiliated with a major university, we’re shaping the future of medicine.
Medical residents, fellows, and nursing students learn alongside our experienced faculty. They ask questions, challenge assumptions, and bring fresh perspectives. This academic environment means our patients often have access to clinical trials and emerging therapies not yet widely available.
We also host continuing medical education programs for practicing professionals. Lifelong learning isn’t just encouraged here—it’s expected.
Small Steps for a Bigger Impact
Hospitals consume significant resources. We take that responsibility seriously.
Solar panels offset some of our energy use. We’ve implemented rigorous medical waste segregation and disposal protocols. Water conservation systems reduce our environmental footprint. These efforts won’t make headlines, but they reflect our belief that caring for patients also means caring for the world they live in.
What Our Patients Say
“After my bypass surgery, I kept waiting for the other shoe to drop. But the recovery was smoother than I ever expected. The surgeons were brilliant, but honestly? It was the nurses who got me through. They saw when I was scared, and they stayed.”
— Robert D., Manhattan
“I was dreading knee replacement. I’d heard horror stories. But my experience was completely different. I walked out of the hospital two days later, and within weeks, I was back in my garden. The team treated me like I was their only patient.”
— Maria G., Queens
“When our daughter was born at 29 weeks, we were terrified. The NICU team didn’t just care for her—they cared for us. They explained everything. They answered our 2 AM calls. They celebrated every gram she gained. We will never forget what they did for our family.”
— The Johnson Family, Brooklyn
Your Next Step
Getting care shouldn’t be complicated.
Phone: +1 (212) XXX-XXXX
Email: info@strongmemorialhospital.com
Website: www.strongmemorialhospital.com
Address: [Neighborhood Name], New York, NY
Our emergency department is open 24 hours a day, 7 days a week. For appointments, you can call us or use the online booking form on our website.
Common Questions
What are your visiting hours?
Generally 10:00 AM to 8:00 PM, though some units like the ICU have modified schedules. Just check with the front desk.
How do I book an appointment?
Visit our website and click “Book an Appointment.” It takes less than two minutes.
Do you accept emergency walk-ins?
Yes—our Level I Trauma Center and emergency department are open around the clock.
What specialties do you offer?
Cardiology, neurology, orthopedics, oncology, pediatrics, and virtually every other major specialty.
Are you accredited by The Joint Commission?
Yes, we hold the Gold Seal of Approval.
Which insurance plans do you accept?
Most major U.S. providers. Visit our Insurance & Billing page for the full list.
Is there an in-house pharmacy?
Yes, open 24/7 for patients and visitors.
Do you offer maternity and newborn care?
Absolutely. Our obstetrics department and Level III NICU provide complete care for mothers and babies.
Can international patients receive treatment here?
Yes. Our International Patient Services team assists with visas, travel, lodging, and medical coordination.
Are telehealth appointments available?
For many specialties, yes—secure and convenient.
Do you offer preventive health checkups?
We offer customizable packages for individuals and families.
How do I apply for a job or internship?
Visit the “Careers” section on our website for current openings.
A Final Thought
You’re not just a patient here. You’re part of our community.
We are doctors, nurses, technicians, housekeepers, and administrators who share a common purpose: to help people heal. Some days that means performing complex surgery. Other days it means holding a hand, answering the same question for the fifth time, or making sure a worried family member gets a cup of coffee.
This is what we’ve done for years. This is what we’ll continue to do.
Let us be your partner in health. Reach out when you’re ready. We’ll be here.