Your Trusted Healthcare Partner in Buffalo
For generations, Mercy Hospital of Buffalo has been a cornerstone of health and healing in Western New York. Rooted in a compassionate, faith-based tradition, we believe that exceptional medical care is a right, not a privilege. Located in the heart of Buffalo, our hospital combines decades of trusted experience with the latest medical advances. We are here for you and your family, providing not just treatment, but dedicated partnership on your healthcare journey.
Our Foundation: Vision, Mission & Values
Our actions are guided by a clear purpose and a set of unwavering principles.
Our Vision: To be the standard for compassionate and innovative healthcare in our region, where medical excellence and human dignity go hand in hand.
Our Mission: To provide accessible, high-quality care for every member of our community, ensuring that everyone receives the treatment they need.
Our Core Values:
- Compassion: We meet every patient with kindness, listening to your concerns and respecting your individual story.
- Integrity: We build trust through honesty, transparency, and the highest ethical standards in all we do.
- Excellence: We are committed to achieving the best possible outcomes through skilled practice and continuous learning.
- Teamwork: Your care is a coordinated effort, bringing together specialists, nurses, and staff for a unified approach.
- Stewardship: We responsibly innovate with new technology and techniques to serve our patients and community better.
Designed for Healing: Our Facilities & Infrastructure
Our campus is built to support your recovery in a comfortable, safe environment. We offer private and semi-private rooms to ensure peace and privacy. For critically ill patients, our advanced Intensive Care Units (ICUs) are staffed around the clock by specialized teams. Our modern operating suites are equipped to handle the most complex procedures.
To support accurate diagnosis, we house a full imaging and lab department with high-resolution MRI and CT scanners, digital X-ray, and automated pathology services. With 24/7 emergency care, an on-site pharmacy, and dedicated ambulance services, we are fully prepared whenever you need us.
Comprehensive Specialized Care
Mercy Hospital of Buffalo brings together a wide spectrum of medical specialties, ensuring seamless, coordinated care for you and your family.
- General & Family Medicine: Your first stop for overall health management and preventive care.
- Heart & Vascular Care: A leading center for heart health, from prevention and diagnosis to complex surgery and rehabilitation.
- Brain & Spine Care: Expert neurology and neurosurgery for conditions like stroke, spine disorders, and brain tumors.
- Orthopedics & Joint Care: Advanced surgical and non-surgical treatments to restore mobility and relieve pain.
- Women’s Health: Compassionate, comprehensive care through all stages of life, including maternity and menopause management.
- Pediatrics & Newborn Care: Family-centered care for children, featuring a Level III Neonatal ICU (NICU) for premature and critically ill newborns.
- Cancer Care: Integrated oncology services offering medical, surgical, and radiation therapy in a supportive environment.
- Emergency & Critical Care: A fully-equipped, 24/7 Emergency Department ready for any urgent medical situation.
- Additional Specialties: Expert care in Gastroenterology, ENT, Ophthalmology, Dermatology, and Dental services.
Our People: Your Expert Care Team
The true strength of Mercy Hospital is our people. Our physicians are board-certified leaders in their fields, supported by a compassionate nursing staff and dedicated healthcare professionals. We prioritize a culture where every team member is committed to putting you first. When you choose us, you choose a team that listens carefully, explains clearly, and works tirelessly for your health.
Advancing Care with Technology
We invest in technology that makes care safer, more precise, and more convenient for you. This includes robotic-assisted surgery for minimally invasive procedures, advanced diagnostic tools, and a secure telemedicine platform for virtual consultations when an in-person visit isn’t needed. Our integrated electronic health records system allows your care team to collaborate effectively, with secure, instant access to your health information.
Your Comfort & Support: A Patient-First Approach
Your well-being is our priority from admission to discharge. We believe in clear communication and involving you in every care decision. Our services extend beyond treatment to include preventive health screenings, streamlined outpatient visits, and support systems that address your emotional and spiritual needs. We are proud of the recovery stories our patients share, which inspire us to continually improve.
Recognized for Quality & Safety
Mercy Hospital of Buffalo is proud to hold accreditation from The Joint Commission (JCAHO), a nationally recognized symbol of quality and commitment to patient safety. This accreditation, alongside awards for clinical excellence, reflects our ongoing dedication to providing the highest standard of care for Buffalo.
Simplifying Your Healthcare Journey
We work to make healthcare accessible by partnering with most major insurance providers and health plans. Our team offers clear guidance on cashless treatment options and transparent billing. We also provide assistance programs to help navigate financial questions, because cost should never be a barrier to necessary care.
Committed to Our Community
Our responsibility extends beyond our hospital walls. We actively engage with the Buffalo community through free health screening camps, vaccination drives, and educational workshops. In partnership with local organizations, we focus on bringing preventive care and health resources to underserved neighborhoods.
Teaching, Learning, & Innovating
As an academic medical center, we contribute to the future of medicine. Our staff participates in ongoing training and professional education. Through clinical research and trials, often in collaboration with leading universities, we help bring new treatments and hope to our patients.
Caring for Our Environment
We believe in caring for the health of our community and our planet. Our sustainability efforts include solar energy initiatives, comprehensive medical waste management, and water conservation programs across our green campus.
Stories from Our Patients
“The cardiac team at Mercy Hospital literally saved my life. Their skill was matched only by the genuine kindness of the nurses who cared for me. I put my complete trust in them.” – Robert D., Buffalo
“When our daughter was born needing extra care, the obstetrics and NICU teams were our rock. Their expertise and compassion guided us through it all. We are so grateful.” – The Johnson Family
“My knee replacement gave me my active lifestyle back. The surgeons were outstanding, and the physical therapists knew exactly how to motivate my recovery.” – Margaret S., Tonawanda
Contact Us & Schedule a Visit
We are here to help you access the care you need.
- Phone: +1 (716) 555-1234
- Email: info@mercyhospitalbuffalo.com
- Address: Parkside Neighborhood, Buffalo, NY, USA
- Online: Book appointments easily through our website’s patient portal or by calling our helpline.
Common Questions Answered
What are your visiting hours?
General visiting hours are 11:00 AM to 8:00 PM. For specialized units like the ICU, please check with the nursing station for specific guidelines.
How do I book an appointment?
You can schedule an appointment online through our website or by calling our main helpline.
Do you have 24/7 emergency services?
Yes, our Emergency Department is fully staffed and equipped, ready to serve you any time of day or night.
What specialties do you offer?
We provide comprehensive care across numerous specialties, including Cardiology, Orthopedics, Neurology, Obstetrics, Oncology, and many more. A complete list is available on our website.
Are you accredited by The Joint Commission?
Yes. We maintain accreditation from The Joint Commission, demonstrating our commitment to rigorous quality and safety standards.
Which insurance plans do you accept?
We work with most major insurance providers. Please visit our website or contact our billing department for the most current list.
Is there an in-house pharmacy?
Yes. Our full-service pharmacy is open 24 hours a day for the convenience of our patients and visitors.
Do you offer maternity and neonatal care?
Absolutely. Our Mother & Child Center includes modern labor/delivery suites and a Level III NICU, supported by expert obstetricians and neonatologists.
Do you provide telehealth consultations?
Yes. We offer secure telehealth services for follow-up appointments and non-urgent consultations from the comfort of your home.
How can international patients seek care?
Our International Patient Services team provides dedicated assistance with travel, accommodation, and coordinating all aspects of care for patients from abroad.
At Mercy Hospital of Buffalo, we are committed to blending medical expertise with heartfelt compassion. Our focus is always on you—providing the thoughtful, excellent care that you and your family deserve. We are honored to be your trusted partner in health.