For generations, families in Norwich and across the region have turned to Chenango Memorial Hospital for their care. We are more than a medical facility; we are a dedicated part of this community. Our focus is on delivering advanced medicine with a personal touch, ensuring you feel supported, informed, and confident at every step. Located right here in Norwich, NY, we provide comprehensive, high-quality healthcare that is both accessible and deeply compassionate.
Our Guiding Principles
Our daily work is shaped by a clear and heartfelt set of beliefs:
Our Vision: To lead our community toward better health by combining medical innovation with unwavering compassion and ethical care.
Our Mission: To make exceptional healthcare a practical reality for every person we serve, ensuring quality is never compromised by cost.
Our Core Values:
- Integrity: We build trust through honesty and transparency in everything we do.
- Empathy: We listen first, recognizing the person behind every patient.
- Excellence: We are committed to achieving the best possible outcomes through skill and continuous learning.
- Teamwork: Your care is a coordinated effort, drawing on the shared expertise of multiple specialists.
- Innovation: We carefully adopt new technologies and techniques that genuinely improve patient safety and recovery.
Designed for Healing and Comfort
Our campus is built to support your healing journey. We offer a modern, clean, and safe environment featuring:
- Advanced intensive care and critical care units.
- Sophisticated operating suites for complex surgical procedures.
- A full spectrum of diagnostic imaging, including MRI, CT scan, and digital X-ray.
- On-site laboratory and pathology services.
- A 24/7 emergency department staffed to handle any crisis.
- Convenient in-house pharmacy and dedicated ambulance services.
Every space is maintained with your safety and comfort in mind, for both patients and their loved ones.
Comprehensive Specialized Care
Our team of expert physicians covers a wide range of specialties, working together to create a unified plan for your health.
- General & Internal Medicine: Managing overall health and complex adult medical conditions.
- Heart & Vascular Care: Full cardiac services, from diagnosis and monitoring to surgery and rehabilitation.
- Brain & Spine Health: Treatment for neurological conditions, supported by neurosurgical expertise when needed.
- Orthopedics & Joint Care: Specialized management of bone and joint issues, including advanced joint replacement.
- Women’s Health: Complete obstetric and gynecological care for all stages of a woman’s life.
- Pediatrics & Newborn Care: A welcoming, child-centered approach for our youngest patients.
- Cancer Care: A compassionate, multi-specialty team approach to oncology treatment.
- Specialized Surgical Care: Expertise in ENT, eye care, dental surgery, and dermatology.
- Gastroenterology: Care for digestive and liver disorders.
- Emergency Medicine: Round-the-clock readiness for urgent and life-threatening conditions.
The People Who Care for You
Our greatest strength is our people. Our physicians are highly-qualified, board-certified specialists dedicated to their fields. They are supported by nurses, technologists, and staff who are chosen not only for their skill but for their innate compassion. We believe in partnering with you, providing clear communication and respectful support throughout your care.
Technology in Service of Better Outcomes
We invest in proven medical technology that enhances precision, safety, and recovery:
- Minimally Invasive & Robotic Surgery for procedures that can lead to less pain and a quicker return home.
- Advanced Diagnostic Tools, including AI-assisted imaging analysis, to support accurate and early detection.
- Secure Telehealth Services for convenient consultations when an in-person visit isn’t necessary.
- Integrated Electronic Health Records to ensure your care team is always coordinated and your information is private.
Your Experience is Our Priority
From your first phone call to your follow-up visit, we aim to make your experience as smooth as possible. We offer:
- Clear explanations of your diagnosis and treatment options.
- Streamlined outpatient and inpatient services.
- Preventive health screenings tailored to your age and needs.
- Support systems that address your well-being beyond immediate treatment.
A Recognized Standard of Excellence
Chenango Memorial Hospital meets the rigorous national standards for healthcare quality and safety, as accredited by The Joint Commission (JCAHO). This recognition reflects our everyday commitment to delivering the reliable, high-standard care our community deserves.
Simplifying the Financial Process
We work to remove financial stress from the healthcare equation. Our billing team works directly with most major insurance providers and HMOs to facilitate cashless treatment where possible. We are committed to transparent pricing and offer guidance through our patient assistance programs for those who need it.
Rooted in Our Community
Our commitment extends beyond our doors. We actively participate in community health through free screening camps, educational workshops, and partnerships with local organizations. Our goal is to support the long-term health and vitality of everyone in the regions we serve.
Advancing Medicine for Tomorrow
As a teaching hospital, we are invested in the future of medicine. We host training programs for medical professionals and participate in clinical research, aiming to bring the latest evidence-based treatments to our patients.
Our Commitment to a Healthy Environment
We take our role as a community steward seriously. Our sustainability initiatives include energy-efficient systems, responsible waste management, and water conservation efforts, contributing to a healthier environment for all.
Stories from Our Patients
“The cardiac team at Chenango Memorial saved my life. Their skill was remarkable, but it was the consistent kindness that made my recovery bearable.” – Robert D., Norwich
“We had our first baby here. The maternity ward was so peaceful, and the staff made us feel capable and calm every step of the way.” – Sarah & Michael T., Oxford
“After my knee replacement, I was amazed to be up and walking the same day. The technology was impressive, but the guidance from the physical therapists was what got me back to my garden.” – Eleanor P., Greene
We Are Here for You
Taking the first step toward better health is simple.
Phone: +1 (607) 337-4111
Email: info@chenangomemorial.org
Address: 179 North Broad Street, Norwich, NY 13815
We invite you to visit our website at www.chenangomemorial.org to learn more or use our secure online portal to request an appointment.
Common Questions
What are your visiting hours?
General visiting hours are from 8:00 AM to 8:00 PM. Some departments, like Critical Care, may have specific guidelines to support patient rest and recovery.
How do I book an appointment?
You can call us directly or use the convenient appointment request form on our website.
Is your Emergency Room open 24/7?
Yes. Our Emergency Department is fully staffed and ready to care for you day and night.
What specialties do you offer?
We provide care across more than a dozen specialties, including Cardiology, Orthopedics, Pediatrics, Obstetrics, Cancer Care, and Neurology. A full list is on our website.
Are you accredited?
Yes. We maintain accreditation from The Joint Commission, a leading indicator of our commitment to quality and safety.
Do you accept my insurance?
We work with a wide network of insurance providers. Our billing department can help verify your coverage details.
Do you offer telehealth visits?
Yes. For many follow-up and consultation needs, secure video appointments are available.
Are there health check-up packages?
We offer several preventive health screening packages designed to catch potential issues early. You can view them online or ask your doctor for a recommendation.
Your Partner in Health
At Chenango Memorial Hospital, we are honored to be your trusted healthcare partner. Our foundation is built on clinical expertise, genuine compassion, and a steadfast promise to serve our neighbors. When you choose us, you choose a team dedicated to your well-being, committed to providing the advanced, empathetic, and accessible care your family deserves. We are here for you.