For over a century, the people of Malone and the North Country have turned to Alice Hyde Medical Center. We are more than a hospital; we are a trusted part of this community’s story. Our promise is to bring world-class healthcare close to home, blending the latest medical advances with the personal, compassionate touch you expect from a neighbor. Whether you need routine care or complex specialty treatment, our doors are open, and our team is ready.
What Guides Us: Our Mission and Values
Our work is built on a simple, powerful idea: everyone deserves exceptional healthcare. This belief shapes every decision we make and every interaction we have.
- Our Vision: To be Northern New York’s leading healthcare provider, where innovation and compassion come together to create a healthier community.
- Our Mission: To make outstanding healthcare accessible and affordable for every person we serve.
- Our Values: We act with integrity, treat you with empathy, pursue clinical excellence, believe in teamwork, and embrace innovation to improve your care.
A Campus Designed for Healing and Comfort
From the moment you arrive, our facility is designed to support your recovery and well-being. We’ve built a modern, safe environment equipped with the technology necessary for precise diagnosis and effective treatment. This includes advanced surgical suites, a fully-staffed Intensive Care Unit (ICU), and comprehensive diagnostic imaging (MRI, CT scan, and digital X-ray). Our 24/7 emergency department, on-site pharmacy, and dedicated ambulance service mean we’re prepared for your needs, day or night.
Comprehensive Care, Close to Home
You shouldn’t have to travel far to see a specialist. As a multi-specialty hospital, we bring a wide range of expert care under one roof. Our coordinated approach means your doctors communicate and collaborate, focusing entirely on your health.
Our key specialties include:
- Heart & Vascular Care: Full-spectrum cardiology and cardiothoracic services, from prevention to complex surgery.
- Women’s Health: Compassionate gynecology and obstetrics care, supporting women through all stages of life.
- Orthopedics & Joint Replacement: Expert care for bone, joint, and sports injuries, including advanced joint replacement for renewed mobility.
- Brain & Spine Health: Neurology and neurosurgery for conditions affecting the nervous system.
- Cancer Care: Personalized oncology support, including chemotherapy, with coordinated care for your journey.
- Pediatrics & Newborn Care: Specialized medical attention for infants, children, and adolescents.
- Emergency & Critical Care: A 24/7 emergency department staffed to handle urgent medical situations and trauma.
- Additional Specialties: We also provide dedicated care in Gastroenterology, ENT, Ophthalmology, Dental Health, and Dermatology.
The People Who Make Your Care Exceptional
Our greatest asset is our team. You’ll be cared for by highly skilled physicians, many of whom have trained at leading national institutions, and a nursing staff known for their kindness and professionalism. From our technicians to our support staff, every person at Alice Hyde is committed to treating you with the dignity, respect, and individual attention you deserve.
Technology in Service of Better Health
We invest in technology that makes your care safer, more accurate, and more comfortable. This includes minimally invasive surgical techniques for quicker recoveries, secure telehealth options for convenient consultations, and an integrated digital health records system that keeps your care team seamlessly connected and informed.
Your Well-Being is Our Priority
We measure our success by your experience and recovery. This means clear communication about your treatment, support services to guide you, and wellness programs designed to keep you healthy. We offer affordable preventive health packages and value your feedback, using it to continuously improve how we serve you.
A Recognized Standard of Excellence
Alice Hyde Medical Center is accredited by The Joint Commission (JCAHO), a rigorous recognition of our commitment to the highest national standards for safety and quality care. This accreditation underscores our promise to provide healthcare you can trust.
Simplifying Your Healthcare Journey
We work with most major insurance providers and offer cashless hospitalization facilities to minimize financial stress. Our transparent billing and helpful financial counselors are here to assist you with insurance questions and explore available assistance programs.
Rooted in and Giving Back to Our Community
Our connection to the North Country runs deep. We actively partner with our neighbors through free health screening camps, vaccination drives, and educational workshops. By supporting local organizations, we strive to improve health and wellness for everyone in our region.
Advancing Care for Tomorrow
We are dedicated to the future of medicine through staff training, continuing education programs, and clinical research. This commitment ensures our patients have access to the most current and effective treatment options available.
Hear From Our Patients
“After my knee replacement, I was back in my garden in no time. The skill of the surgeons and the encouragement from the therapy team made all the difference. I felt cared for by family.” – Margaret T., Malone
“The cardiology team saved my life. Their response in the emergency room, the surgery, and my cardiac rehab was seamless and compassionate. I trust Alice Hyde completely.” – James L., Burke
“Having my baby at Alice Hyde was a beautiful, supportive experience. The maternity ward staff made me feel safe and empowered every step of the way.” – Sarah K., Constable
Contact Alice Hyde Medical Center
We are here for you. Getting the care you need is straightforward and convenient.
- Address: 133 Park Street, Malone, NY 12953
- Phone: +1 (518) 481-2700
- Website: www.alicehyde.com
- Email: info@alicehyde.com
You can also easily schedule appointments through the patient portal on our website.
Common Questions About Your Care
1. How do I book an appointment?
Appointments can be made by calling us directly or through our secure online patient portal on our website.
2. Do you have 24-hour emergency care?
Yes. Our Emergency Department is fully staffed and open 24/7 to handle all urgent medical needs.
3. What specialties are available?
We offer a comprehensive range, including Cardiology, Orthopedics, Women’s Health, Pediatrics, Surgery, Emergency Medicine, and many more. A full list is on our website.
4. Are you accredited?
Yes. We maintain accreditation from The Joint Commission, reflecting our commitment to the highest standards of safety and quality.
5. Which insurance plans do you accept?
We participate with most major insurance plans. For specific details, please visit our Insurance & Billing webpage or contact our financial services team.
6. Do you offer preventive health check-ups?
Absolutely. We provide several affordable and comprehensive wellness check-up packages designed for different ages and health needs.
7. How experienced are your doctors?
Our medical team includes highly experienced physicians and surgeons, many with decades of expertise and training from prestigious institutions.
8. Is there maternity and newborn care?
Yes. We provide exceptional obstetric, labor & delivery, and neonatal care in our family-centered maternity unit.
9. Do you offer telehealth visits?
Yes. Secure video consultations are available for many specialties, offering you convenient access to our providers.
10. What makes Alice Hyde a trusted hospital?
Patients trust us for our blend of advanced medical technology, deeply experienced and compassionate caregivers, and a longstanding commitment to making excellent healthcare accessible to our community.
Your health is at the heart of everything we do. At Alice Hyde Medical Center, we combine medical expertise with genuine human connection, right here in Malone. We are dedicated to being your partner for a healthier life.